Top Remote Operations & Support Jobs in Charlotte, NC

Lead operational governance for software licensing and tenant management, oversee PC procurement and endpoint lifecycle operations, manage vendor/financial controls and reporting, ensure audit readiness and compliance, and eventually lead a team supporting licensing and endpoint logistics across IT, Security, Procurement, and Finance.

Provide timely phone and written technical support for an autonomous endpoint management platform: troubleshoot and reproduce issues, follow up with customers, build internal knowledge articles, escalate confirmed problems, and participate in customer meetings to ensure product functionality.

Implement, configure, and support hotel IT systems (PMS, POS, guest-facing tech); design and maintain network infrastructure and security; perform deployments, migrations, monitoring, and post-deployment support; document procedures and transfer knowledge to client teams; collaborate with project managers and vendors to meet project milestones and ensure operational readiness.

Conduct case file reviews and monitor data integrity and compliance with WIOA/TANF/SNAP and contract requirements. Identify deficiencies, recommend corrective actions, support audits, process payments and billing, maintain reporting tools, and train/coordinate local QA staff to ensure program accuracy and prevent disallowed costs.

Process and adjudicate medical claims for a TPA, manage inventory and appeals, ensure compliance with plan documents and stop-loss terms, resolve subrogation/third-party liability, respond to inquiries, and meet production, financial, and accuracy standards.

Manage the final stages of mortgage loans to ensure accurate, compliant, and timely closings. Prepare Closing Disclosures and closing packages, coordinate with processors, underwriters, title companies and settlement agents, maintain loan records in Encompass/LOS, resolve closing issues, and ensure CFPB/TRID and investor compliance while supporting operational performance goals.

Provide administrative support to Advisory Partners and teams including preparing reports, typing correspondence, maintaining electronic filing systems and spreadsheets, client communication, scheduling, proofreading, and multi-tasking during busy seasons.

Provide full service support for personal lines insurance accounts: process policies, certificates, and bind coverage; prepare renewal marketing and proposals; service and quote personal lines across multiple carriers; maintain strong client relationships to maximize retention.

Write, edit, and produce USCG-supported IT documentation (user manuals, installation guides, training materials, proposals, reports). Gather and translate technical information for technical and non-technical audiences, conduct research, and create user migration and new site documents.

Manage end-to-end commercial contract lifecycle (NDAs, MSAs, Order Forms), act as Salesforce administrator to maintain CRM data integrity, optimize intake-to-execution workflows, build KPI dashboards and reports, and coordinate cross-functionally with Sales, Legal, and Finance to track obligations and reduce contract turnaround time.