Top Remote Operations & Support Jobs in Charlotte, NC

Perform fraud and risk mitigation tasks including data analysis, reporting, onboarding credit unions, troubleshooting data requests, maintaining processes and documentation, coordinating project timelines, and providing first-level card monitoring review and consultant support.

Lead and develop a distributed onboarding operations team, maintain SLAs, make complex onboarding decisions, drive process and tooling improvements, manage workload and staffing, use operational metrics to monitor performance, and partner cross-functionally to improve onboarding effectiveness.

Support and manage EHR Point-to-Point integrations and interoperability lifecycle activities. Monitor and triage issues, coordinate troubleshooting with engineering and vendors, run testing and validation, document interfaces and workflows, and support onboarding and go-live for partners. Use support tools to track requests and drive continuous improvement across integration, testing, and implementation processes.

Install, configure, and support Epic client applications (Hyperspace, Interconnect, print services) across desktops, mobile, and virtual platforms. Monitor performance and security, troubleshoot issues, support Citrix/VMware environments, manage upgrades/patches, document configurations, participate in disaster recovery testing, and provide on-call production support while ensuring compliance with policies and standards.

Support SDLC activities including requirements gathering, documentation, test planning/execution, QA reviews, help desk (Tier III) support, ticket escalation, and creation of deliverables. Assist Agile teams with user/technical story refinement, manage test data, and support production validation and release activities.

Build and scale Covera's Revenue Operations function: own HubSpot CRM administration, pipeline management, forecasting, executive and board reporting, deal desk and pricing processes, cross-functional commercial operations, dashboards/KPIs, and scalable automation to enable predictable growth.

Lead and modernize GTM systems (Salesforce, CPQ, Marketo, enrichment tools), build automation and AI workflows, own data quality and integrations, and manage a small team to support Sales, Marketing, and Customer Success.

Lead commercial strategy and revenue operations for pricing, packaging, CPQ/Q2C automation, and marketplace operations. Own pricing strategy, discount governance, approval logic, and commercialization readiness for new products. Manage and grow a team, partner cross-functionally with Product, Finance, Legal, and Revenue Engineering, and drive end-to-end launch and operationalization of commercial systems.

Provide front-office administrative support for FAA: answer phones, schedule meetings, manage calendars, support virtual meetings, draft/formatted correspondence, update SharePoint, arrange travel via E2, assist with timesheet review in CASTLE, and perform routine clerical tasks and report generation.

Lead operational governance for software licensing and tenant management, oversee PC procurement and endpoint lifecycle operations, manage vendor/financial controls and reporting, ensure audit readiness and compliance, and eventually lead a team supporting licensing and endpoint logistics across IT, Security, Procurement, and Finance.