Top Remote Operations & Support Jobs in Charlotte, NC

Performs general administrative and office support duties in a warehouse and distribution environment. Responsibilities include filing documents, sorting labels, creating inbound and outbound files, working across office stations, communicating effectively with customers and employees, and using accounting and Microsoft Office software. The role requires bilingual Spanish and English proficiency, a high school diploma, and six months to one year of related experience or training.

Provides frontline Tier 1 IT support to federal and DoD-aligned end users through phone, chat, and service portals. Responsibilities include password resets, account provisioning, MFA and SSO support, ticket triage, incident documentation, basic workstation and connectivity troubleshooting, ticket tracking, SLA adherence, and escalation to higher-tier teams. The role is fully remote and requires clear communication, adherence to SOPs, and an active Secret clearance supported by a Tier 3 background investigation.

Provides written customer support through inbound chat and email. Manages multiple queues, resolves member issues, explains financial topics clearly, de-escalates concerns, follows up on open requests, and improves workflows and service processes.

Provides phone, email, and social media customer service and technical support for water filtration products. Troubleshoots installation, maintenance, usage, ordering, and product issues for homeowners and plumbers; manages order entry, account reconciliation, disputes, and support requests. Maintains product expertise, identifies cross-selling opportunities, and supports customer satisfaction. The role also involves training employees on customer service, platforms, applications, and technical support.

Administer and support enterprise Linux, Windows, VMware, and OpenShift Virtualization environments. Perform monitoring, patching, security hardening, access administration, troubleshooting, automation, documentation, and virtual machine migrations. Use Ansible and scripting languages to streamline system administration while supporting compliance requirements such as STIGs, CIS benchmarks, SCAP, and DISA standards. Collaborate with engineering teams and support scheduled evening or weekend migration cutovers.

Supervise daily Network Operations Center activities, including monitoring, incident response, ticket management, escalations, customer communications, and staff development. Lead major incident bridges, coordinate technical teams, maintain operational documentation, support service readiness, and improve monitoring and ticketing workflows. Serve as a subject matter expert in IPX, Sigtran, BGP, VPN, and network interconnect technologies while developing automation and training programs.

Leads the Revenue Operations operating model, including annual planning, forecasting, performance management, analytics, process governance, and revenue systems. Partners with sales, finance, and executive leaders to improve forecast accuracy, pipeline quality, productivity, and growth execution. Oversees revenue technology, transformation initiatives, governance, and change management while building and developing a high-performing global RevOps organization.

Drive go-to-market reporting, business intelligence, forecasting, dashboard development, and ad hoc analysis. The role standardizes forecasting processes, maintains analytical documentation, automates reporting and data pipelines using AI-assisted tools, and delivers actionable insights to Sales, Marketing, Engineering, Finance, and executive stakeholders.

Provides entry-level technical customer support for Deluxe software, managing incoming tickets, documenting interactions, meeting service-level metrics, troubleshooting issues, and resolving client cases. The role requires help desk, scripting, PC troubleshooting, Microsoft Office, and document creation experience, with preferred knowledge of Image RPS, networking, Windows and server operating systems, antivirus tools, and financial services.

Provides remote executive and personal administrative support, including calendar and meeting management, travel coordination, expense reporting, confidential information handling, correspondence, event planning, record keeping, bill payment, and project follow-up. The role requires proactive organization, sound judgment, excellent communication, and the ability to manage competing priorities independently while supporting senior leaders and operational initiatives.