Top Remote Operations & Support Jobs in Charlotte, NC

Manage and approve quotes, own the CPQ process, advise Sales on deal strategy and pricing, analyze pricing and CPQ data for trends, and partner with Finance, Legal, and RevOps to handle complex deals and improve deal velocity and compliance.

Perform QA reviews of moderate-to-complex residential and commercial flood claims, ensure compliance with NFIP/SFIP guidelines, provide feedback to independent adjusters, and support catastrophe surge operations. Utilize estimating best practices and tools such as Xactimate and XactAnalysis.

Lead and develop a team of Salesforce admins, developers, and technical contributors to build, maintain, and scale the Salesforce and GTM tech stack. Oversee architecture, integrations, automation, governance, roadmap prioritization, delivery processes, QA, and cross-functional change management while driving AI and automation improvements.

Supervises the Workers' Compensation team, assists with process improvements, employee training and development, and resolves departmental issues.

Supervise Project Attorneys to ensure productivity, call quality, and adherence to procedures. Monitor and grade calls, provide feedback, maintain policies and knowledge base, support workforce management, liaise between teams, assist Project Manager with UAT/data analysis/system issue diagnosis, and handle customer phone interactions.

Provide high-level administrative support to two senior executives: manage complex calendars, coordinate meetings and events, handle travel and expenses, track invoices and budgets, prepare materials and meeting follow-up, support trade association engagement, and streamline administrative processes to boost executive productivity.

Perform fraud and risk mitigation tasks including data analysis, reporting, onboarding credit unions, troubleshooting data requests, maintaining processes and documentation, coordinating project timelines, and providing first-level card monitoring review and consultant support.

Lead and develop a distributed onboarding operations team, maintain SLAs, make complex onboarding decisions, drive process and tooling improvements, manage workload and staffing, use operational metrics to monitor performance, and partner cross-functionally to improve onboarding effectiveness.

The Operations Supervisor oversees day-to-day operations, manages team performance, ensures customer satisfaction, and fosters employee engagement while maintaining inventory levels and compliance with SLAs.

Support and manage EHR Point-to-Point integrations and interoperability lifecycle activities. Monitor and triage issues, coordinate troubleshooting with engineering and vendors, run testing and validation, document interfaces and workflows, and support onboarding and go-live for partners. Use support tools to track requests and drive continuous improvement across integration, testing, and implementation processes.