The Role
Installs, images, configures, deploys, transports, and troubleshoots computer hardware, software, and user workstations onsite. Uses SCCM to image machines, maintains hardware and software tracking, updates configurations, supports customer requests, coordinates with Zones and customer teams, follows instructions, and maintains a clean work environment. Requires professionalism, customer sensitivity, Windows and PC systems experience, ability to lift 50 pounds, and work in a patient-care environment.
Summary Generated by Built In
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Term: 3+ months
Location: onsite in Albany, NY
Pay: up to $32/hr commensurate with experience + benefits
Hours: Mon-Friday 9-5pm ET
What you will do as the IT Hardware Tech:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
- Install and deploy hardware components.
- Install and deploy software applications.
- Image and configure machines using SCCM
- Structure user workstations.
- Transport a work system to a new location.
- Switch to a different workstation system.
- Alter the end user.
- Install additional hardware
- Install additional software
- Alter the existing hardware configuration
- Update installed software
- Customize software settings
- Uninstall unused software
- Troubleshoot issues and provide resolutions
Additional responsibilities:
- Ensure proper tracking and maintenance of hardware and software systems utilized by the team.
- Act as the liaison between Zones’ team and the customer.
- Follow specific instructions provided by the customer
- Maintain a clean work environment.
- Other duties as assigned.
What you will bring to the team:
- High School diploma or equivalent
- Associates degree and/or 4+ years experience with PC systems, related peripherals and common software programs and Windows Operating Systems.
- Experience imaging machines with SCCM.
- Demonstrate a high level of professionalism, interpersonal skills and team-oriented attitude.
- Demonstrate active listening skills with ability to act with sensitivity and empathize with customer's situation.
- Demonstrate compassion and discretion in a patient care environment in support of overall service provided to the customer
- Ability to lift 50 lb
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.
Skills Required
- High school diploma or equivalent
- Associate degree and/or 4+ years of experience with PC systems, related peripherals, common software programs, and Windows operating systems
- Experience imaging machines with SCCM
- Professionalism, interpersonal skills, and a team-oriented attitude
- Active listening skills, sensitivity, and empathy in customer interactions
- Compassion and discretion in a patient-care environment
- Ability to lift 50 pounds
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The Company
What We Do
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.
