Top Remote Jobs in Buffalo, NY

Manages client relationships and service delivery for managed security services engagements. Coordinates workstreams, contractual commitments, business reviews, reports, onboarding, remediation plans, and operational outcomes. Acts as the primary customer contact, communicates technical and investigative findings, supports renewals and budgeting, and identifies cyber and operational risks. Requires technical knowledge of cloud, networking, Windows, security operations, vulnerability scanning, and disaster recovery, with domestic travel up to 10%.

Leads client-facing portal discovery and requirements gathering for Victim Services Suite implementations. Documents requirements, creates wireframes and CRM mappings, develops user stories and acceptance criteria, reviews portal builds, supports UAT and defect retesting, and validates functionality against customer needs. Collaborates with developers, CRM consultants, project managers, and implementation teams while maintaining accurate documentation throughout delivery.

Build and own Keycard’s infrastructure platform, including bring-your-own-cloud deployments, multi-tenant and single-tenant cells, infrastructure as code, Kubernetes operations, releases, upgrades, observability, security guardrails, and audited break-glass workflows. Develop tooling and agents for installation, diagnostics, and operational support. Define compatibility matrices, deprecation policies, and upgrade processes while partnering directly with enterprise cloud and security teams.

Own customer relationships from implementation through ongoing operations and expansion. Lead launches, coordinate integrations, manage project plans, monitor service levels, triage issues, deliver reporting and business reviews, analyze outcomes and ROI, identify growth opportunities, and communicate customer feedback to product teams. The role requires customer success or implementation experience, project management, data fluency, LLM familiarity, and HIPAA knowledge.

Own the strategy, roadmap, and execution of AI-powered conversational products across ChatGPT, WhatsApp, RCS, and other platforms. Lead MCP and API integrations, LLM-powered homeowner qualification and contractor matching, messaging journeys, compliance, CRM connectivity, product analytics, and zero-to-one launches. Partner with Engineering, Legal, Marketing, and integration teams to deliver scalable, revenue-generating customer acquisition experiences.

Lead sales growth for InMarket’s location-derived measurement, data insight, and media solutions. Manage prospecting and customer relationships from acquisition through expansion, exceed sales targets, maintain accurate Salesforce forecasts, and cultivate agency and brand partnerships. Educate senior marketers on data and attribution offerings while collaborating with sales leadership to position solutions. The role requires digital media sales experience, strategic partnership or business development expertise, and relationships with brands or agencies, particularly in the CPG sector.

Own a product area end to end, from problem definition and roadmap prioritization through delivery and go-live. Create detailed PRDs, enforce sprint discipline, coordinate engineering, design, quality engineering, customer success, and executives, and translate customer feedback into product improvements. The role requires 0-to-1 product experience, strong documentation, AI-enabled execution, and the ability to lead complex B2B SaaS initiatives across multiple teams.

Lead product strategy, roadmap execution, and measurable outcomes for an AI-enabled refinance title decisioning platform. Translate strategy into requirements, user stories, and acceptance criteria; prioritize initiatives against OKRs; and partner with engineering, data science, operations, sales, and marketing. Monitor product health, accuracy, costs, service levels, and performance through metrics and dashboards. Manage stakeholders, customer onboarding, continuous improvement, and automation opportunities across a regulated real estate workflow.

Supports project and program managers across scope, contracts, schedules, budgets, quality, documentation, procurement, vendor onboarding, equipment logistics, and project transitions. Coordinates data and stakeholder communications, maintains project records and insurance certificates, supports QA/QC documentation, and manages equipment purchasing and inventory. The role requires strong organization, communication, multitasking, project coordination, procurement, logistics, and project management software skills, with 5% to 10% travel to job sites.

Manage federal technology accounts and drive revenue through inside sales, BOM development, quoting, prospecting, opportunity qualification, pipeline management, and solution selling. Build relationships with federal agencies, systems integrators, OEMs, distributors, and partners. Prepare compliant quotes through federal contract vehicles, coordinate internal and external resources, maintain CRM and forecast data, and support opportunities from initial inquiry through award and fulfillment. The role sells cybersecurity, cloud, infrastructure, managed services, and related IT solutions.