Top Remote Jobs in Buffalo, NY

Provides 24/7 technical product support to broadcast industry customers through phone, email, and social channels. Troubleshoots software, hardware, network, and system issues; documents customer interactions; researches corrective actions; writes technical documentation; recommends performance improvements; and collaborates with internal teams. The role requires knowledge of radio automation software, broadcast systems, Windows, networking, and SQL Server, with strong customer service, prioritization, multitasking, and investigative skills.

Leads regional HR strategy across 600+ stores, advising senior leadership, managing HR Business Partners, and driving talent planning, succession, organizational effectiveness, engagement, retention, and change initiatives. Uses workforce analytics to address staffing, turnover, employee relations, compliance, and leadership capability. Partners with HR centers of excellence, Legal, and Employee Relations to deliver consistent people practices and resolve complex workforce matters.

Own a portfolio of complex publisher accounts, serving as a strategic advisor and primary contact. Lead executive business reviews, analyze performance, drive yield and monetization optimization, identify expansion opportunities, support renewals, and collaborate with yield, demand, and product teams. Mentor junior CSMs, develop playbooks, and contribute to training. The role requires deep programmatic advertising expertise, analytical judgment, executive communication, and independent account management.

Own the CEO’s strategic execution, cross-functional initiatives, priority tracking, operational monitoring, executive communications, hiring infrastructure, and administrative support. Drive projects across Operations, Sales, and Marketing, identify risks, improve processes, maintain CRM and workflows, coordinate events, and build AI-enabled automations. Translate business needs into technical specifications and BRDs while supporting organizational growth and keeping the CEO’s office effective.

Owns data-driven copy experimentation across the full growth funnel, including paid acquisition, landing pages, intake flows, checkout, lifecycle email and SMS, push notifications, and retention campaigns. Uses customer insights, analytics, and A/B testing to improve conversion, activation, adherence, and lifetime value. The role also develops compliant, empathetic messaging for sensitive healthcare topics and leverages AI tools to scale copy production.

Drive revenue by upselling and cross-selling cloud-based travel, expense, accounts payable, and payments solutions to existing SMB clients. Manage prospecting cadences, client meetings, sales opportunities, pipeline, forecasting, presentations, negotiations, and Salesforce documentation. Partner with Client Success, Solutions Consulting, sales management, and other stakeholders to exceed quarterly and annual quotas.

Leads creative strategy and production for federal client campaigns while personally creating graphics, video, motion, photography, and social content. Manages a multidisciplinary creative team, oversees production partners, presents concepts, manages workflows across contracts, and ensures accessibility and brand compliance. Develops proposal materials and introduces AI and other tools to improve creative efficiency.

Lead and support oversight of fintech partner audits within the Banking-as-a-Service program. Responsibilities include developing risk assessments, planning and coordinating audits, evaluating scopes and reports, tracking remediation, analyzing risk trends, supporting regulatory compliance, and collaborating with internal subject matter experts, partners, and audit firms. The role also contributes to process improvements, staff training, and recommendations to risk management leadership.

Manage the 12-month GovRAMP compliance project by developing plans, coordinating Security, Engineering, IT, Compliance, vendors, and assessors, tracking milestones and dependencies, maintaining risks and issues, and reporting status to the CISO and stakeholders. Coordinate evidence collection, remediation, assessments, documentation, and authorization milestones while driving accountability without direct authority.

Own analytical relationships with travel technology partners, creating scalable reporting on supply, pricing, and performance. Conduct exploratory analysis, apply machine learning and statistical methods, build dashboards, automate recurring workflows with AI tools, and translate complex findings into recommendations for product, engineering, commercial, and executive audiences.