Top Remote Jobs in Buffalo, NY

Lead and coach the Customer Experience team across phone, email, chat, social and digital channels. Manage daily operations, performance metrics, QA coaching, workforce planning, escalations, and compliance. Partner cross-functionally to resolve recurring customer pain points, support onboarding and training, and implement new technology and self-service capabilities to improve customer outcomes and operational efficiency.

Design and lead end-to-end VMS integration solutions (Fieldglass, VNDLY, Beeline). Own architecture, HRT configuration, data modeling, integrations, testing, documentation, and technical leadership across onshore/offshore teams.

Lead design, implementation, and support of high-availability telecom network infrastructure (IP/MPLS, carrier Ethernet). Define architecture and KPIs, optimize performance, troubleshoot outages, mentor junior staff, produce documentation, and coordinate cross-functional engineering and project teams.

Quota-carrying Account Executive owning the full sales cycle for mid-market B2B SaaS: prospecting, demos, solution design, proposal, close, pipeline management, forecasting, and cross-functional collaboration to drive revenue growth.

Lead creative strategy and execution for performance and awareness campaigns across static, dynamic, video, and app store assets. Use data and AI tools to test, optimize, and scale creative; build testing calendars, reporting frameworks, and work cross-functionally with ASO, Brand, Creative, Product, and external agencies.

Lead systems engineering and sustainment for JPSS Common Ground System. Oversee software teams developing Java/JavaScript/SQL/NoSQL microservices and web services, use Cloud Foundry/Kubernetes, define MVPs and user stories with stakeholders, plan and lead verification test events, and produce NASA/NOAA systems engineering documentation and cross-functional coordination.

Lead and grow a small engineering team building scalable, secure, HIPAA-compliant patient and clinician-facing web and mobile systems. Drive architectural decisions, CI/CD, feature-flagged small-batch delivery, AI-native developer workflows, and operational excellence. Partner with product, design, clinical, and ops to translate requirements into reliable, accessible software and hire, mentor, and raise delivery capability across the team.

Design, build, and maintain data pipelines and backend systems to automate reporting and support cross-functional teams. Own project prioritization, collaborate with stakeholders (Accounting, Finance, Supply Chain, Publishing), and iterate to improve cost, reliability, and access to data across the organization.

Support Finance and cross-functional teams by producing and presenting monthly and ad-hoc financial analyses, forecasting, budgeting, variance analysis, and deal modeling to inform senior leadership decisions.

Manage HCM audits, quality assurance, and system validations to ensure HR and payroll compliance. Coordinate mass data updates between business and IT, run and analyze HR reports, provide Tier 3 support, document requirements and SOPs, and improve operational efficiency for the HR Transactional Team.