Top Remote Customer Success & Experience Jobs in Atlanta, GA

The Network IT Specialist will manage Tier 2 escalations, troubleshoot complex networking and hardware issues, optimize support operations with AI tools, and enhance documentation. The role involves collaborating with cross-functional teams and ensuring customer satisfaction through effective problem-solving and communication.

The Speaker Booking Assistant will research, contact, and secure bookings for speakers at events, manage progress, and maintain records.

The Client Success Manager will manage sponsor relationships, ensuring clients achieve their goals and have a positive experience through effective communication and support.

Own renewal strategy, negotiations, and execution for an enterprise SaaS portfolio to protect and grow ARR. Partner with Client Management, Legal, and Finance to forecast accurately, mitigate renewal risk, and identify upsell opportunities while driving retention and expansion.

The Renewals Manager is responsible for managing customer contract renewals, driving engagement and proactive strategies to mitigate churn and maximize revenue. This role involves collaboration with various departments, analyzing trends, and developing scalable processes for efficient renewals.

Provide high-quality customer support via phone, chat, and email; become an expert on FlockOS; troubleshoot software issues; collaborate with Product, Engineering, and internal teams to resolve escalations; contribute to the Help Center; recommend product improvements. Work remotely with potential weekend scheduling and must obtain CJIS certification.

Serve as first-line client support: respond to inquiries, document interactions, resolve issues using established procedures, escalate when needed, coordinate across departments, mentor Level I associates, and assist with support process improvements.

Design and execute digital customer success programs using Planhat and related platforms. Build automated lifecycle campaigns and AI-driven personalization, coordinate education and digital events, partner cross-functionally on content and product launches, monitor engagement and health signals, and optimize for adoption, retention, renewals, and expansion.

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The Mid-Market Customer Success Manager at BrightHire oversees a portfolio of customers, driving engagement from implementation to renewal while ensuring customer satisfaction and value realization. The role requires autonomy, data fluency, strong communication skills, and collaboration across teams to optimize customer outcomes.

Manage VMware customer onboarding, lifecycle, and renewals. Serve as VMware SME, analyze consumption reports, run success reviews, coordinate delivery, collaborate with sales, and maintain customer relationships to drive retention and growth.