Location: Remote (US)
About the Role
At Corsearch, we believe that people are what make us thrive. As an Adoption Specialist within our Customer Success Trademark team, you won’t just be answering questions, you will serve as a trusted expert and strategic advisor to our most valued enterprise clients. In this role, you will nurture deep customer relationships, educate users on our innovative solutions, and translate customer needs into actionable growth opportunities alongside Account Management and Product teams. If you are passionate about driving product engagement, empowering clients through world-class education, and making a lasting impact in a fast-growing tech environment, this is the opportunity for you.
Key Responsibilities
Strategic Account Nurturing: Build trusted, long-term relationships with established enterprise accounts, proactively anticipating customer needs and solving critical pain points to drive satisfaction and retention.
Customer Enablement & Education: Deliver engaging online education sessions and interactive workshops to showcase the value of our solutions and maximize active product usage across client teams.
Data-Driven Insights & Growth: Leverage usage analytics to inform strategic account decisions, identify risk factors early, and uncover expansion or cross-sell opportunities in partnership with Account Managers.
Cross-Functional Collaboration: Synthesize customer feedback and industry trends to partner directly with Product Management, shaping future workflow enhancements and product roadmaps.
Team Mentorship: Support and mentor team members, sharing best practices to foster an environment of continuous learning and high performance.
What are we looking for
Product training, Customer Success or SaaS Experience: Demonstrated success in customer success, account management, or product training roles, ideally within a SaaS or technology-driven environment.
Learning Agility: Ability to rapidly master trademark solutions, helping clients address complex workflows and operational challenges.
Communication & Presentation Skills: Exceptional verbal and written communication skills in English, with confidence hosting interactive webinars, facilitating meetings, and presenting to key stakeholders.
Data & Tech Literacy: Proficiency with modern business productivity tools (Google Suite, Excel, PowerPoint) and openness to leveraging AI tools to optimize workflows and drive data-informed decisions.
What will make you thrive in our environment
Resilience & Agility: You thrive in fast-paced environments, remain composed under high-pressure situations, and adapt quickly as priorities evolve.
Curiosity: You are naturally inquisitive about customer workflows and enjoy uncovering ways to elevate the user experience.
Outcome-Focused: You are solution-driven with a strong sense of urgency, focused on creating tangible value for clients and internal teams alike.
Collaborative Spirit: You build strong, authentic relationships across functional teams (Sales, Product, Marketing) to champion the customer's voice.
Skills Required
- Experience in customer success, account management, product training, or a SaaS/technology-driven environment
- Ability to quickly learn trademark solutions and support customers with complex workflows
- Exceptional written and verbal English communication skills
- Confidence hosting webinars, facilitating meetings, and presenting to key stakeholders
- Proficiency with Google Suite, Excel, and PowerPoint
- Ability to use AI tools and make data-informed decisions
- Ability to mentor team members and share best practices
What We Do
Corsearch intelligent Trademark & Brand Protection solutions are revolutionizing how companies commercialize and protect their most valuable assets. Trusted by over 5,000 customers worldwide, Corsearch delivers AI-powered data, deep analytics, and professional services that support brands to market their assets, drive growth, and optimize brand presence against infringement. Without the right intellectual property, companies have little more than good ideas. Corsearch's integrated solutions convert those ideas into brand value through trademark research and IP protection solutions that simplify the commercial landscape and deliver real results. Whether it’s online or offline, Corsearch helps customers to secure, monitor, and enforce their brands. Behind the world’s best-known brands, there’s Corsearch.
