Top Remote Customer Success & Experience Jobs in Atlanta, GA

Develop and deliver training programs and e-learning for electron microscopy and analytical instruments. Create learning paths, deliver classroom and virtual instruction, work with cross-functional teams, track progress via skills-passport, and travel to deliver training and customer support.

The Product Support Scientist provides advanced technical support for complex issues involving sequencing technologies. Responsibilities include troubleshooting, collaborating with various internal teams, analyzing support trends, gathering customer feedback, and improving products and documentation.

Support onboarding, activation, and integration of Amazon/Walmart accounts; assist CSMs with campaign strategy and optimization; monitor performance, deliver dashboards and business reviews; surface actionable insights; support customer conversations and product adoption; collaborate cross-functionally to ensure executional excellence.

Lead CS operations to build health scoring, risk intelligence, and scaled motions for 100+ accounts. Manage the Implementation Manager, improve launch methodology and KPIs, standardize processes and HubSpot data quality, and create executive reporting and programmatic engagement to reduce churn and increase adoption.

Serve as primary contact for assigned brokers and clients, coordinate internal teams to fulfill client requests, manage renewals and reporting, lead virtual and in-person meetings, and deliver excellent client service and cost-analysis.

The Senior Technical Customer Success Manager will manage customer relationships, drive product adoption, and handle technical challenges in a SaaS environment, especially in cybersecurity.

Lead end-to-end healthcare interoperability implementations, building and validating integrations between AmplifyMD and customer EHRs, imaging and identity systems. Drive technical planning, testing, go-live, troubleshooting, and process improvements while coordinating with engineering, clinical, and IT stakeholders to ensure secure, scalable deployments.

Manage end-to-end customer renewals for an assigned book of business, proactively engaging customers to secure timely contract renewals, identify upsell/downsizing opportunities, resolve renewal-related concerns, coordinate with account teams on documentation, and maintain accurate CRM records and customer contact data.

Proactively reach out to at-risk customers via calls and emails to diagnose issues, handle objections, and retain accounts. Monitor signals (HealthScore drops, payment failures, cancellations, low usage), log interactions in CRM, recommend plan optimizations or reactivations, escalate recurring issues, and provide feedback to leadership to reduce churn and support revenue retention.

Partner with customers to implement COINS construction ERP financial modules: gather requirements, map processes, configure systems, deliver training, design reports, support data loading/DataMart activities, and drive high-quality implementation outcomes.