Top Remote Customer Success & Experience Jobs in Atlanta, GA

Serve as primary client contact via phone, email, and chat; troubleshoot complex technical or account issues; onboard and train new clients; maintain CRM records; escalate issues to engineering/management; follow up to ensure satisfaction and identify upsell opportunities; analyze feedback to improve product and processes.

Manage a portfolio of small-to-mid healthcare accounts to drive retention, adoption, upsell, and renewals using AI-driven, low-touch campaigns and CRM/campaign tools. Monitor health metrics, respond to inquiries, identify growth opportunities, and report on retention and expansion KPIs.

Handle customer inquiries via phone, email, and chat; provide product and policy information; resolve issues and escalate when needed; document interactions; assist with accounts, orders, and troubleshooting; meet performance targets and contribute to team best practices.

Lead post-sales customer success for enterprise accounts, drive product adoption and value realization, build multi-level stakeholder relationships, develop mutual value and strategic account plans, identify risks and expansion opportunities, coordinate cross-functional teams to optimize implementations, and partner on renewals and expansions to maximize retention and advocacy.

Manage a portfolio of Healthcare SaaS customers ($3–5M revenue) as a strategic, data-driven Customer Success Manager. Drive adoption, retention, and expansion using AI tools, automation, and platforms like Gainsight and Salesforce. Lead training, business reviews, risk mitigation, cross-functional advocacy, and HIPAA-sensitive consultations to improve patient acquisition, contact center performance, and long-term customer value.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

The Patient Enrollment Specialist will handle phone outreach to schedule patient appointments, assist with inquiries, and provide support throughout the enrollment process.

As a Partner Engagement Manager, you will ensure customer success by driving adoption, building strong relationships, managing account health, and creating positive experiences that lead to customer advocacy and expansion.

The Enterprise Customer Success Manager will lead strategic initiatives for high-value enterprise customers, ensuring success, driving revenue growth, and maintaining strong relationships while coordinating resources across the organization.

As a Customer Success Manager, you will manage post-sale client relationships, drive adoption, reduce churn, and ensure client satisfaction for mid-market customers.

The Travel Planning Specialist manages custom itineraries for travel advisors, coordinates logistics, and ensures excellent customer service for group tours.