Top Remote Customer Success & Experience Jobs in Atlanta, GA

Lead a portfolio of merchant clients through onboarding and ongoing program management. Serve as primary contact, drive performance and growth plans, analyze data, coordinate cross-functional teams, ensure compliance and contractual obligations, resolve operational issues, and deliver regular client reviews to maximize satisfaction and retention.

The Strategic Communications & Change Lead will design and guide communications strategies for enterprise clients, focusing on change management and organizational transformation through effective storytelling and stakeholder engagement.

As a Private Client Advisor for the Yacht team, you will manage a high-volume book of business, provide client support, negotiate insurance coverage, and develop new business through referrals.

The role involves evaluating pet grooming products and providing insights through video content for brand collaboration projects, requiring strong communication skills and hands-on grooming experience.

The Solutions Engineer supports the sales team by providing technical expertise, conducting demonstrations, designing solutions, and managing complex integrations during the sales cycle.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Manage a portfolio of enterprise customers, lead technical onboarding and integrations, drive product adoption and expansion, surface customer feedback to Product/Engineering, create technical documentation, and run cross-functional initiatives to scale success.

Own the full customer lifecycle for a book of sales tax customers: lead onboarding to time-to-value, maintain account health and expansion, triage escalations, forecast and execute renewals, run business reviews, track CS metrics, and collaborate with Sales, Support, and Product to improve processes and product.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.

Own full client onboarding and implementation lifecycle for SaaS platforms. Configure systems, manage integrations and data migrations, drive fast go-lives, run trainings, troubleshoot issues, and build scalable templates and playbooks while partnering with Sales, Product, and Engineering.