Top Remote Customer Success & Experience Jobs in Atlanta, GA

Lead executive relationships for 8-10 enterprise government clients, drive retention, expansion, and account profitability, advise on program design and regulatory issues, coordinate delivery and implementation teams, support pursuits and pricing, and act as the voice of the customer into Product and Engineering.

The Head of Education & Community at Siena is responsible for developing product education, onboarding programs, community events, and market education resources. This role involves creating curricula, conducting workshops, and supporting sales with training and demos while leveraging AI for teaching efficiency.

The Client Executive is responsible for managing client relationships, ensuring satisfaction, overseeing internal ticketing, making decisions under pressure, and collaborating with cross-functional teams to enhance client experience and operations.

Manage customer retention and account growth for ABA behavioral health practices. Provide high-touch onboarding, conduct online demos, identify upsell/cross-sell opportunities, track account metrics, resolve issues, advocate for customers internally, maintain Salesforce records, collaborate with product, and represent the company at regional conferences.

Manage lottery client relationships and loyalty programs end-to-end: strategy, operations, financial oversight, data analysis, issue resolution, and cross-functional coordination to drive player engagement and program ROI.

Support pre-sales, assist demos and technical documentation; manage API-based implementations and onboarding; coordinate with Product and Tech; act as primary post-implementation client contact delivering training, monitoring usage, identifying issues, and driving retention and expansion.

Serve as primary client contact to ensure high-quality customer experience, manage accounts, deliver system training, support payroll processing and tax compliance, lead retention and escalations, analyze performance metrics, coordinate with cross-functional teams and vendors, and drive process improvements.

Serve as senior strategic owner for a portfolio of high-value B2B clients, driving retention, expansion, and cross-channel growth. Lead executive communications, forecast portfolio economics, run QBRs, align cross-functional teams, mitigate client risk, and mentor strategists to improve commercial outcomes tied to Net Revenue Retention and CSAT.

Serve as primary customer contact for Stord's Commerce software, owning end-to-end onboarding, activation, and adoption. Build scalable onboarding programs, training materials, and playbooks; monitor usage and ROI; coordinate cross-functional teams to resolve issues, influence product direction, and drive renewals and expansion.

The Client Services Associate serves as the main contact for clients, coordinating projects, managing tasks, and ensuring high-quality deliverables while maintaining client relationships and project adherence.