Top Remote Customer Success & Experience Jobs in Atlanta, GA

Lead strategic delivery and governance for complex AI implementations in insurance, acting as a trusted advisor to senior stakeholders. Drive adoption, measure ROI, secure renewals and expansion, influence product strategy, mentor CEMs, and manage cross-functional risks and escalations.

Lead operational processes for client interactions and satisfaction for a payment integrity SaaS. Analyze claims data and client-facing reports, communicate findings to internal teams, manage onboarding, training, support triage, policy configuration, usage monitoring, and SLA/invoice conversations to drive client value and process improvements.

The Senior Customer Success Manager drives customer value, enhances client relationships, manages account health, oversees multiple workstreams, and communicates with stakeholders to ensure successful software and service delivery.

The Incident Response Analyst I is responsible for customer case analysis, troubleshooting, effective communication, and collaboration with Level 2 support to ensure timely issue resolution and high customer satisfaction.

The Client Executive is responsible for managing client relationships, ensuring satisfaction, overseeing internal ticketing, making decisions under pressure, and collaborating with cross-functional teams to enhance client experience and operations.

The Head of Education & Community at Siena is responsible for developing product education, onboarding programs, community events, and market education resources. This role involves creating curricula, conducting workshops, and supporting sales with training and demos while leveraging AI for teaching efficiency.

The Client Relationship Manager manages commercial insurance programs, ensuring compliance and client satisfaction while developing tailored coverage solutions and maintaining strong client relationships.

Client Success Managers serve as the main contact for clients, ensuring satisfaction and alignment of needs, operating in a cloud-based environment, and providing analytical support to drive value from MedInsight's products.

Serve as primary client contact to ensure high-quality customer experience, manage accounts, deliver system training, support payroll processing and tax compliance, lead retention and escalations, analyze performance metrics, coordinate with cross-functional teams and vendors, and drive process improvements.

The Client Services Associate serves as the main contact for clients, coordinating projects, managing tasks, and ensuring high-quality deliverables while maintaining client relationships and project adherence.