Top Remote Customer Success & Experience Jobs in Atlanta, GA

Own a book of IDW customers to drive growth, engagement, retention and renewals. Act as primary customer contact, run demos/webinars/enrollment events, negotiate renewals, coordinate cross-functional teams, monitor program performance, resolve issues, and identify expansion opportunities.

Serve as a strategic liaison across Sales, Professional Services, Product, and customers to scope, quote, and manage complex engagements. Drive quote-to-order fulfillment, draft SOWs, manage projects, resolve issues, identify upsell opportunities, document processes, and ensure timely, high-quality deliverables and customer satisfaction.

Manage manufacturing maintenance customer projects, supporting CBM and CMMS initiatives to ensure ROI, satisfaction, and account expansion. Coordinate resources, lead implementations, perform onsite kick-offs and training, and drive continuous improvement and relationship growth.

Lead strategic delivery and governance for complex AI implementations in insurance, acting as a trusted advisor to senior stakeholders. Drive adoption, measure ROI, secure renewals and expansion, influence product strategy, mentor CEMs, and manage cross-functional risks and escalations.

The Senior Clinical Research Associate manages monitoring for cardiovascular clinical trials, ensuring compliance with FDA regulations and guiding teams to resolve site issues effectively.

Lead operational processes for client interactions and satisfaction for a payment integrity SaaS. Analyze claims data and client-facing reports, communicate findings to internal teams, manage onboarding, training, support triage, policy configuration, usage monitoring, and SLA/invoice conversations to drive client value and process improvements.

Serve as primary client contact from implementation through production, managing tickets, data refreshes, system updates, and SLAs. Provide analytical support, translate healthcare data into actionable insights, coordinate with US and offshore engineering teams, drive adoption and client outcomes, and ensure data quality, security, and client satisfaction.

Own and optimize the CX tech stack (Salesforce Service Cloud, Zoom Contact Center, integrations) to design workflows, automate routing and SLAs, implement AI-driven service features, capture service metrics, document processes, and partner with service, account management, and revenue/data teams to improve client experience and operational efficiency.

Lead executive relationships for 8-10 enterprise government clients, drive retention, expansion, and account profitability, advise on program design and regulatory issues, coordinate delivery and implementation teams, support pursuits and pricing, and act as the voice of the customer into Product and Engineering.

The Head of Education & Community at Siena is responsible for developing product education, onboarding programs, community events, and market education resources. This role involves creating curricula, conducting workshops, and supporting sales with training and demos while leveraging AI for teaching efficiency.