Top Remote Jobs in Ann Arbor, MI

The Senior SDET develops and maintains regression automation, performs manual and automated testing across smoke, integration, performance, and regression scenarios, and documents defects and test results. The role collaborates with product and customer-facing teams throughout the SDLC, contributes to planning and quality processes, maintains GitHub automation repositories, identifies quality risks, and participates in on-call support.

Conduct high-volume outbound outreach to property hosts, using listing, pricing, and performance data to explain platform value and identify booking opportunities. Build relationships through calls, video meetings, and email; address objections; manage follow-ups and account information in CRM and communication tools; track goals and share insights with the team. The role is remote, full-time, six months, and focused on business development and junior account management.

Supports property hosts across Brazil and Spanish-speaking South America through data-driven outreach. Responsibilities include analyzing listing and pricing performance, conducting 10–20 outbound calls daily, presenting insights, addressing objections, maintaining CRM records, tracking goals, and sharing best practices. The role combines business development, junior account management, host education, and relationship building in a remote, phone-heavy environment.

Leads the customer support organization across phone, chat, email, and AI-assisted channels. Owns customer satisfaction, quality assurance, operational efficiency, staffing, forecasting, escalation processes, training, career paths, and leadership development. Partners with Product, Engineering, Customer Success, Sales, and Operations to improve resolution quality, reduce contact volume, address root causes, and scale support. Reports performance and strategic recommendations to executive leadership while driving a multi-year support roadmap.

Design and build healthcare messaging solutions using C# .NET, RESTful APIs, Azure, and DaVinci FHIR. Develop web services, map healthcare message structures, write unit and integration tests, review code, troubleshoot production issues, and deploy software to Azure. Collaborate across teams, mentor junior engineers, manage complex projects, and improve prior authorization workflows.

Manages the customer care call quality monitoring program across multiple teams. Maintains quality standards, scoring configurations, dashboards, and reporting; analyzes contact trends and customer insights; partners with managers to improve coaching and performance; administers the quality management platform; develops training and support materials; and collaborates with customer experience and technology teams to improve customer interactions.

Lead and grow a global engineering team building endpoint visibility, prevention, and on-device ML across Windows, macOS, and Linux. Own roadmap and delivery, direct model development and telemetry, drive cross-platform protection parity, coordinate with product and partner teams, and represent the team externally through research and conferences.

Build core banking activation experiences for administrators and customers by developing streamlined user flows, robust APIs, and third-party integrations. Design and implement scalable microservices using domain-driven design, emphasizing clean, tested, documented code, error handling, logging, and performance. Contribute to system architecture, advocate for technical decisions, review code, and provide technical guidance to teammates in an Agile Scrum environment.

Build core digital banking experiences for bank administrators and customers. Develop streamlined user flows, robust APIs, and third-party integrations such as Plaid and SendGrid. Write clean, documented, tested code with strong error handling, logging, and performance considerations. Apply system design, domain-driven design, and microservice architecture while working in an Agile Scrum environment. Provide architectural guidance, technical recommendations, and code reviews to improve team output.

Manages national distributor and account relationships to expand life insurance sales. Responsibilities include analyzing market share, pipeline, and customer trends; coordinating internal teams; developing growth strategies; supporting promotional events; delivering product education and presentations; automating communications; onboarding distributors; and identifying opportunities to improve account performance.

Evaluate and manage the most complex, high-impact life insurance underwriting cases. Audit underwriting decisions and medical summaries, handle appeals, fraud referrals and contestable claims, train and mentor junior underwriters, assist management with risk research and process improvements, and serve as a subject matter expert to ensure policy compliance and service deadlines are met.

Owns analytical projects across customer onboarding, transaction behavior, and platform operations. Designs dashboards, KPI frameworks, reporting workflows, and data pipelines while delivering actionable insights. Partners with Engineering, Product, Payment Operations, Compliance, and Finance; mentors colleagues; manages project scope and priorities; resolves ambiguity; and drives cross-functional alignment. Requires advanced SQL and data modeling skills, BI tool experience, analytical scripting familiarity, FinTech domain knowledge, and 4+ years of analytics experience.

Owns day-to-day administration and governance of a shared Salesforce platform supporting North America and Global Services. Designs Flow automations, data models, security controls, reports, dashboards, and business processes. Manages backlog prioritization, release and environment governance, integrations, data quality, compliance, user support, training, licensing, and major enhancement projects in partnership with enterprise IT and business stakeholders.