Top Customer Success & Experience Jobs in Raleigh-Durham, NC

Lead and scale a global, technical Developer Success organization: hire and develop teams, define SLAs/triage/tiering/escalation and incident practices, reduce engineering escalations, build knowledge and runbooks, improve support quality metrics, partner across Product/Engineering/Sales, and represent Temporal in high-stakes customer situations.

Act as a subject-matter expert for RE NXT and AI capabilities to drive product adoption and customer success. Engage customers with demos, presentations, and enablement content; analyze usage and feedback; partner cross-functionally to shape messaging, adoption strategies, and product roadmap.

Lead and build MOXFIVE's Customer Success function: define strategy and KPIs, create post-incident client journeys, manage a CS team, drive retention and expansion, serve as senior escalation and primary POC for top-tier accounts, and partner cross-functionally to translate service quality into growth.

Serve as the main client contact for strategic support accounts, diagnose and resolve issues, manage small delivery projects (under 20 hours), develop escalation paths, monitor help desk performance, create documentation and reports, and drive customer satisfaction and process improvements across cross-functional teams.

Own a book of business and manage the full customer lifecycle (onboarding, adoption, expansion, renewals). Drive retention, growth, and satisfaction through executive QBRs, data-driven insights, success plans, and cross-functional collaboration with sales and product teams.

Lead technical deployments of Odyssey's SaaS platform for state education programs from kickoff through go-live and renewal. Develop and execute deployment plans, coordinate cross-functional teams (Engineering, Product, Support), configure integrations (APIs/webhooks), drive adoption and scalability, and maintain stakeholder communication to ensure successful contract outcomes.

Manage relationships with enterprise automotive customers, drive product adoption and ROI, analyze performance data to reduce churn, collaborate cross-functionally to optimize revenue and customer health, and implement processes to support client success.

Provide account management and customer support for post-repo operations: process accounts, handle inbound inquiries, make outbound calls to customers and recovery vendors, collaborate across departments to meet service levels and ensure accurate information handling.

Provide post-sales technical support and troubleshooting for Fortanix platform; deploy, implement, upgrade, and optimize solutions; reproduce and qualify issues; perform root cause analysis; publish knowledge base content; collaborate with Development, Sales, and QA; and provide 24x7 on-call support as needed.

Own a portfolio of retained client accounts to drive retention and growth; build stakeholder relationships; run business reviews; manage expectations, escalations and scope changes; identify expansion opportunities; align delivery teams with scope and priorities; track account health and forecast renewals.