Top Customer Success & Experience Jobs in Raleigh-Durham, NC

Lead a portfolio of enterprise health system clients to drive implementation, adoption, and value realization of AI-powered clinical documentation. Build executive and clinical relationships, run governance and business reviews, coordinate cross-functional teams, monitor adoption and outcomes, advocate client needs to Product, and support renewals and account growth.

As a Senior Client Manager, you will manage employer relationships, drive product adoption, and ensure client retention for Modern Health's mental health platform. You will collaborate with HR leaders and use data insights to improve service delivery.

Lead and build the Customer Success Operations function for onboarding and professional services. Own analytics, reporting, enablement, process design, and CS tooling (Vitally, Salesforce, Gong). Deliver insights, run internal training, eliminate manual work through playbooks and automation, partner cross-functionally, and scale a team while supporting VP-level strategy, OKRs, and capacity planning.

Own full client onboarding and implementation lifecycle for SaaS platforms. Configure systems, manage integrations and data migrations, drive fast go-lives, run trainings, troubleshoot issues, and build scalable templates and playbooks while partnering with Sales, Product, and Engineering.

The Customer Success Associate will enhance customer experiences by supporting onboarding, managing billing processes, and driving customer engagement and retention initiatives.

Own post-sale onboarding: run initial setup calls, guide clients hands-on, answer questions, flag product issues, schedule follow-ups, and build relationships to drive customer activation and long-term retention.

The Customer Success Manager ensures clients maximize value from ECFX products through relationship management, technical support, and proactive problem-solving.

Manage a portfolio of clients as a strategic partner: build executive relationships, coordinate cross-functional teams (Accounting, HR, Payroll, Tax), monitor client health, lead renewals, drive retention and service improvements, and run executive business reviews.

The Customer Onboarding Specialist is responsible for training and onboarding clients on MerusCase software, maintaining client relationships, resolving inquiries, and enhancing customer satisfaction.

Manage long-term success, adoption, retention, and expansion for enterprise customers using MariaDB and GridGain. Onboard customers, drive best practices, conduct business reviews, act as escalation contact, coordinate with Solutions Engineers and Account Executives, measure customer health, and champion customer needs across the company.