Top Customer Success & Experience Jobs in Raleigh-Durham, NC

The Relationship Banker manages customer relationships, advises on financial goals, provides banking solutions, and champions digital adoption while resolving inquiries effectively.

As a Bilingual Personal Banker, you will assist customers with accounts, enhance relationships, and promote bank products, ensuring compliance with regulations.

Provide technical customer support, addressing inquiries and issues related to products and services, while ensuring customer satisfaction through effective communication and problem-solving.

Lead strategic partnerships with US banks, owning relationship strategy and commercial outcomes. Structure institutional partnerships and navigate regulatory frameworks for digital assets and payment solutions.

The Sales Process Specialist manages post-sales implementation of TIC products and services, collaborating with account owners on strategies, ensuring customer adoption, and supporting ongoing relationships.

The Director of Customer Service leads the call center organization, aligning customer service strategies with corporate goals to enhance satisfaction and efficiency, while mentoring senior leaders and overseeing multiple teams.

The intern will assist with customer support workflows, including case triage, documentation improvements, troubleshooting, and process efficiencies in a SaaS environment.

As a Multimedia Journalist, you will report on local issues by pitching, writing, shooting, interviewing, and editing stories across various platforms, while collaborating with your team and connecting with the community.

Lead a team of Sales Engineers, provide technical direction, manage recruiting and hiring, and drive sales strategies to achieve revenue goals.

Provide 2nd Level Support for Celonis products, resolve complex tickets, collaborate with teams, and prepare technical webcasts for customers.

Lead and mentor Customer Success team members, manage client accounts for retention and growth, resolve client issues, and optimize product adoption.

In this role, you'll diagnose AI-related issues, troubleshoot technical problems, document escalations, and enhance support processes while utilizing AI tools.

The Enterprise Customer Success Manager will drive client success and growth, ensuring high adoption and retention of Eve's legal tech solutions among law firms, while managing key relationships and contributing to product evolution.