Top Customer Success & Experience Jobs in Raleigh-Durham, NC

Manage a portfolio of customers to drive adoption, value realization, retention, and expansion. Develop success plans, monitor health and outcomes, conduct QBRs, coordinate cross-functional teams to resolve issues, support renewals, and contribute to playbooks and operational improvements.

Serve as the primary technical contact for customers to design, architect, and optimize LogicMonitor solutions. Lead POCs, troubleshoot complex issues, deliver trainings and demos, advise on best practices, and relay customer feedback to product engineering to drive platform adoption and success.

Engage with clients to understand needs, drive onboarding and adoption, manage customer interactions, resolve issues, and use data analytics and CRM tools to improve satisfaction and retention while collaborating with teams and developing professionally.

Serve as primary contact for customers via phone and digital channels, resolving complex policy, billing, and coverage issues end-to-end. Use AI-powered guided workflows and CRM systems, validate AI-generated summaries, document interactions per privacy/regulatory requirements, escalate when needed, and contribute to process improvements. Participate in required training and ongoing skill development.

As a Customer Success Manager, you will assist customers in using our software, troubleshoot issues, provide technical support, and collaborate with teams to ensure customer satisfaction. You will become a product expert and may need to travel to customer locations for software implementations.

As a Multimedia Journalist, you will report on local issues by pitching, writing, shooting, interviewing, and editing stories across various platforms, while collaborating with your team and connecting with the community.

Serve as primary relationship manager for airline clients and vendor couriers in baggage logistics. Oversee day-to-day vendor operations, enforce SLAs, lead QBRs, translate data into insights, handle escalations, and partner with Product and Engineering to implement AI-driven operational improvements.

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

As a Senior Solutions Engineer, you will partner with the sales team to support enterprise customers, deliver presentations, and run proof-of-concept trials while leveraging technical expertise in networking and security.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.