Top Customer Success & Experience Jobs in Raleigh-Durham, NC

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

As a Customer Success Manager, you will assist customers in using our software, troubleshoot issues, provide technical support, and collaborate with teams to ensure customer satisfaction. You will become a product expert and may need to travel to customer locations for software implementations.

Serve as the primary technical contact for customers to design, architect, and optimize LogicMonitor solutions. Lead POCs, troubleshoot complex issues, deliver trainings and demos, advise on best practices, and relay customer feedback to product engineering to drive platform adoption and success.

Lead end-to-end customer value for manufacturing clients by owning pre-sales discovery, building technical demos and prototypes, running POVs, guiding post-sale implementations, and driving adoption and expansion. Bridge IT/OT, map manufacturing processes to technical solutions, present to executives, and deliver measurable ROI using process intelligence, BI, RPA, and cloud platforms.

The VP of Enterprise Relationship Management will enhance strategic partnerships, lead global collaborations, and shape the future of relationship management at MetLife, focusing on business retention and new development.

The Sr. Account Manager will manage a portfolio of mid-market law firms, focusing on revenue growth, client retention, and strategic partnerships using deep legal technology expertise.

As a Sr. Account Manager, you will manage and grow a portfolio of Mid-Market law firm accounts, driving revenue growth and ensuring client retention through strategic account management and relationship building with key stakeholders.

Manage a book of cannabis brand clients to drive adoption, retention, and revenue through LeafLink's marketplace and financial solutions. Provide strategic guidance, training, cross-sell/upsell, track product issues, use Salesforce for account activity, and collaborate with Sales, Product, and Support to improve customer outcomes.

As an Account Manager, you'll oversee a portfolio of SaaS customers, focusing on relationship management, renewals, and driving product adoption for business value.

The Director of Global Account Management will lead the Account Management Team, drive revenue retention and expansion, and build executive relationships with global clients.

Deliver technical training as a certified Fortinet Trainer, manage lab environments, and prepare students for certification exams while maintaining up-to-date knowledge of Fortinet solutions.