Top Customer Success & Experience Jobs in Raleigh-Durham, NC

Manage a portfolio of B2B technology customers through onboarding, adoption, engagement, renewals, and value realization. Develop success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, resolve issues, support retention and expansion, and maintain account documentation. The role builds trusted customer relationships while improving processes and promoting successful use of managed cloud, SaaS, cybersecurity, and hybrid infrastructure services.

Leads RapidScale’s Customer Success function, owning customer outcomes, value realization, retention, renewals, and expansion enablement. Builds segment-specific success programs, playbooks, governance, and KPIs while orchestrating Sales, Delivery, Operations, Consulting, Support, Engineering, and billing teams. Establishes outcome-based success plans, improves customer experience and executive engagement, and develops the CSM leadership organization.

Serve as primary contact for customers via phone and digital channels, resolving complex policy, billing, and coverage issues end-to-end. Use AI-powered guided workflows and CRM systems, validate AI-generated summaries, document interactions per privacy/regulatory requirements, escalate when needed, and contribute to process improvements. Participate in required training and ongoing skill development.

Provides routine product-use assistance and technical support for Dealertrack products. Troubleshoots and documents system issues, logs customer cases in CRM, manages multiple tickets, meets service-level targets, follows up with customers, and coordinates with internal departments. Requires flexible availability for business-hour shifts, including Saturdays and overtime, along with strong communication, problem-solving, independence, and teamwork.

As a Customer Success Manager, you will assist customers in using our software, troubleshoot issues, provide technical support, and collaborate with teams to ensure customer satisfaction. You will become a product expert and may need to travel to customer locations for software implementations.

Serve as the primary technical contact for customers to design, architect, and optimize LogicMonitor solutions. Lead POCs, troubleshoot complex issues, deliver trainings and demos, advise on best practices, and relay customer feedback to product engineering to drive platform adoption and success.

The Jr. Technical Solutions Consultant provides Sprinklr admin configuration services, optimizing the platform for client needs, resolving issues, and documenting configurations.

Own and resolve complex medical billing and insurance cases end-to-end after AI handoff. Contact providers, insurers, and collections; investigate claims and benefits; advocate for users; maintain clear documentation; communicate progress; and improve playbooks while partnering with Product and Engineering.

As a Business Development Associate, you'll manage inbound leads, connect clients with solutions, and develop relationships while advancing in your career.

The Customer Service Representative manages client interactions, providing support through high volume phone calls, resolving issues, and maintaining strong client relationships while working remotely.

The Bilingual Customer Service Representative provides support to clients in financial hardship programs, ensuring exceptional service, problem-solving, and effective communication while managing client requests in a remote call center environment.

The Director of Account Management at ChowNow leads the post-sale revenue engine, overseeing renewal, retention, and expansion strategies for a large client base. This role involves team leadership, operationalizing year-round engagement tactics, and driving product adoption to enhance the restaurant partners' success and boost revenue growth.