Top Customer Success & Experience Jobs in Raleigh-Durham, NC

Manage and cultivate relationships with clients to ensure satisfaction and retention, while supporting the achievement of sales goals.

The Implementation Engagement Manager will lead teams to manage strategic customer accounts, ensuring successful software implementations and satisfied clients through relationship building, project oversight, and risk mitigation.

Handle inbound calls, emails, and chats to resolve routine-to-moderately complex customer issues; process account and order requests; document interactions in CRM; escalate high-impact cases; meet service metrics and contribute feedback for process improvements.

Lead end-to-end customer value for manufacturing clients by owning pre-sales discovery, building technical demos and prototypes, running POVs, guiding post-sale implementations, and driving adoption and expansion. Bridge IT/OT, map manufacturing processes to technical solutions, present to executives, and deliver measurable ROI using process intelligence, BI, RPA, and cloud platforms.

As a Senior Associate in Sales Operations at PwC, you will analyze customer-related strategies, mentor others, and utilize PwC methodologies to enhance customer experiences and business growth for retail clients.

As a Multimedia Journalist, you will report on local issues by pitching, writing, shooting, interviewing, and editing stories across various platforms, while collaborating with your team and connecting with the community.

Lead a team of Sales Engineers, provide technical direction, manage recruiting and hiring, and drive sales strategies to achieve revenue goals.

The CAP Manager leads the assurance program focusing on risk management for cloud services, ensuring technical compliance and customer satisfaction through proactive measures and incident management.

The Director of Circle Ventures will lead the development and execution of venture investments, shaping the ecosystem around USDC and driving strategic partnerships for innovation.

Manage large group insurance client relationships with a focus on reporting and metrics. Serve as primary liaison, deliver client reports and insights, lead projects and implementations, drive strategic initiatives, mentor junior staff, and ensure accurate system data and documentation.