Top Customer Success & Experience Jobs in Raleigh-Durham, NC

Own a portfolio of SaaS customers from onboarding through renewal. Drive product adoption, conduct check-ins and business reviews, identify at-risk accounts, coordinate upsell with Sales, track account metrics, relay feedback to Product, maintain account records in a CSM platform, and support renewals and M&A onboarding.

Serve as trusted advisor to onboard and drive adoption for a portfolio of Mid‑Market/Enterprise SaaS customers. Manage renewals, monitor customer health, resolve issues with product and support teams, provide best‑practice recommendations, run regular meetings, and mitigate churn. Fully remote (US) role; travel may be required.

As a Technical Account Manager, you will guide customers through the Wiz platform, drive adoption and satisfaction, manage relationships, and advocate for customer needs while supporting revenue objectives.

The Global Customer Success Manager oversees the post-sale journey for strategic global accounts, focusing on customer adoption, retention, and business outcomes through collaboration with internal teams and stakeholders.

Manage and grow relationships with enterprise customers, identify upsell/cross-sell opportunities, consult on contact center best practices, deliver customized presentations and business reviews, and track client retention and revenue growth.

Provide technical, customer-facing implementation and support for Watershed. Build and maintain data pipelines and API integrations, create reports and dashboards, consult on best practices, automate deployment workflows (CI/CD), troubleshoot issues, train clients, and occasionally contribute to core product updates to help clients act on learning data.

Serve as a senior client partner managing a portfolio of Global 1000 executive relationships, shape strategy and roadmaps, drive member retention and growth, orchestrate Gartner resources and analysts to deliver outcome-based value, support pre-sale to renewal lifecycle, and advise on product, P&L, innovation, and go-to-market priorities.

Lead and scale CS Ops and Renewals teams, own Vitally as the CS platform, design programmatic renewal playbooks, build health scoring and dashboards, implement AI-driven automation and integrations (Salesforce/GTM), and surface customer insights to Product, Support, and Sales to improve retention and forecast accuracy.

Serve as primary client contact to retain, onboard, and grow MSP cybersecurity and IT accounts. Lead onboarding, drive renewals, run executive business reviews, manage at-risk clients with improvement plans, identify expansion opportunities, and collect feedback/NPS to improve service and advocate client outcomes.

Own a portfolio of 10–15 enterprise higher-ed accounts, build executive relationships, develop account growth strategies, spot expansions, partner cross-functionally, hire/manage junior associates, report on account health and forecasting, and shape enterprise account strategy.