As a Functional Expert Champion, you'll help nonprofit organizations get the most value from Blackbaud's RE NXT platform by combining product expertise, industry best practices, and customer engagement. You'll serve as a trusted advisor, thought leader, and product advocate, helping customers adopt new capabilities, understand emerging AI innovations, and achieve meaningful business outcomes.
Working across Product, Customer Success, Marketing, Sales, and Data & AI teams, you'll translate complex product capabilities into clear, compelling stories that drive customer success, product adoption, and long-term growth.
What You'll Do- Serve as a subject matter expert and advocate for RE NXT Web View and emerging AI-powered capabilities.
- Engage directly with customers to increase product adoption, optimize workflows, and drive measurable business outcomes.
- Deliver presentations, webinars, executive briefings, product demonstrations, and industry thought leadership content.
- Partner with customers to identify best practices and help them achieve greater operational maturity and success.
- Collaborate with Product, Marketing, and Customer Success teams to shape messaging, adoption strategies, and customer enablement programs.
- Develop customer-facing resources including playbooks, best-practice guides, case studies, and success stories.
- Analyze product usage and customer feedback to identify trends, opportunities, and areas for improvement.
- Act as a liaison between customers and internal teams, helping influence product innovation and future roadmap priorities.
- 8+ years of experience in Customer Success, Product Marketing, Solutions Consulting, Product Management, or a related SaaS role.
- Experience presenting to executive, technical, and end-user audiences with confidence and credibility.
- Strong communication, storytelling, and presentation skills.
- Ability to translate product capabilities into customer value and business outcomes.
- Experience working cross-functionally across multiple teams.
- Knowledge of RE NXT or similar enterprise SaaS platforms and customer workflows.
- Experience driving product adoption, change management, digital transformation, or customer success initiatives.
- Preferred: Nonprofit industry experience and familiarity with AI-powered technologies and solutions.
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
The starting base pay is $87,700.00 to $114,200.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:
Medical, dental, and vision insurance
Remote-flexible workforce
Wellness Programs
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Donations for Doers
Pet insurance, legal and identity protection
Tuition reimbursement program
Skills Required
- 8+ years of experience in Customer Success, Product Marketing, Solutions Consulting, Product Management, or a related SaaS role.
- Experience presenting to executive, technical, and end-user audiences.
- Strong communication, storytelling, and presentation skills.
- Ability to translate product capabilities into customer value and business outcomes.
- Experience working cross-functionally across multiple teams.
- Knowledge of RE NXT or similar enterprise SaaS platforms and customer workflows.
- Experience driving product adoption, change management, digital transformation, or customer success initiatives.
- Nonprofit industry experience.
- Familiarity with AI-powered technologies and solutions.
Blackbaud Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blackbaud and has not been reviewed or approved by Blackbaud.
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Leave & Time Off Breadth — Paid time off, paid holidays, and “wellbeing days” are emphasized, and feedback suggests PTO is a consistent strength. Remote/hybrid flexibility further supports time-away needs.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, health coaching, and flexibility (including remote/hybrid schedules) are highlighted as part of a holistic support approach. Tuition reimbursement, wellness recognition, and home-office support add everyday value.
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Inclusive Benefits Coverage — Benefits extend to mental health support, fertility options, and travel support for abortion care, with parental leave also included. These offerings signal attention to diverse needs across life stages.
Blackbaud Insights
What We Do
Blackbaud unleashes the potential of the people and organizations who change the world. As the leading software provider exclusively dedicated to powering social impact, Blackbaud expands what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers. Built specifically for fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility and education management, Blackbaud’s essential software accelerates impact through unmatched expertise and powerful data intelligence. Millions of people across more than 100 countries connect, give, learn, and engage through Blackbaud platforms.
Why Work With Us
We’re here to fuel impact that creates a better, more connected world. When nonprofits, social impact teams, schools and individual change-makers have powerful and effective foundational infrastructure, they transform our communities and our world.
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