Top Customer Success & Experience Jobs in Raleigh-Durham, NC

Own post-sale lifecycle for a portfolio of enterprise accounts — onboarding, adoption, expansion, and full-cycle renewals. Build executive relationships, run QBRs/EBRs, track adoption metrics, manage renewals/forecasting in Salesforce, identify upsell opportunities, and act as voice of the customer internally.

The Account Director will manage client relationships, achieve sales targets, develop strategic account plans, and participate in business development activities.

Provide bilingual (Spanish/English) technical integration support to customer developers integrating NMI payment APIs/SDKs into POS, mPOS, or e-commerce systems. Troubleshoot issues, maintain local implementations, create/update documentation, act as an internal technical contact, and contribute to projects to ensure customers go live successfully.

Handle client escalations across phone, email, and chat; investigate issues, coordinate with teams and partners, provide timely status updates, escalate complex problems, and suggest process improvements to increase client satisfaction.

Serve as the Research division’s strategic partner to university executives, building relationships, creating success plans, driving partner utilization and outcomes, supporting renewals and growth, onboarding partners, and representing partner needs internally. Facilitate presentations, advise on strategy, and use Gainsight and Salesforce to report partner health while traveling to campuses and conferences as needed.

Provide front-line technical support for a B2B SaaS lead-tracking platform: troubleshoot HTML/JavaScript, integrations (Zapier, CRMs), analytics and attribution, escalate bugs to engineering, document solutions, and improve knowledge base and SOPs to drive customer success.

Manage the full lifecycle of strategic telehealth partners: lead implementation, drive patient and provider adoption, develop success plans and KPIs, act as primary client contact, coordinate cross-functional teams, present data-driven business reviews, and identify growth opportunities.

Manage and retain a book of P&C business through client servicing, renewals, endorsements, billing, certificates, and carrier negotiations. Provide timely client support, advise on coverage gaps, coordinate internal resources, and follow internal workflows and timelines.

The Entry-Level Account Manager will manage healthcare client relationships, ensure satisfaction, and understand medical billing and credentialing processes.

The role involves creating a private executive network for Salesforce leaders, focusing on peer interactions, content strategy, and member curation, while ensuring confidentiality and promoting meaningful discussions.