Top IT Support & Helpdesk Jobs in Raleigh-Durham, NC

Leads site reliability operations and Tier 3 IT support across identity, messaging, compute, endpoints, databases, networking, and datacenter infrastructure. Owns incidents, service quality, compliance, vulnerability remediation, asset management, root-cause analysis, automation, and permanent fixes. Provides technical leadership to site engineers, supports executives, coordinates with global platform teams and vendors, and represents site priorities in regional initiatives. Requires hands-on onsite work, on-call participation, and after-hours maintenance support.

Supervises and provides hands-on technical leadership to a team of 2–6 user support technicians. Resolves escalated computer-user issues, coordinates priorities, hires and evaluates staff, manages inventories, recommends technology upgrades, maintains system configurations, and partners with systems and management teams to deliver technology enhancements.

Leads administration of complex enterprise applications and integrations, optimizing performance, scalability, and system interfaces. Coordinates upgrades, enhancements, and releases; manages vendor escalations; provides advanced Tier 2 and Tier 3 support; performs root cause analysis; and resolves high-impact incidents. Partners with business and technology stakeholders, maintains application integrations, guides junior administrators, and improves application management standards and procedures.

Own and govern the ServiceNow CMDB and Configuration Management System, ensuring accurate configuration items, relationships, discovery data, service mapping, and lifecycle processes. Lead CMDB upgrades and integrations across cloud, infrastructure, and container environments, including AWS, Kubernetes, OpenShift, and Tenable. Partner with IT teams and business owners, monitor data quality and platform performance, enforce ITIL processes, and provide reporting, audits, and continuous improvement recommendations.

Provides Tier 3 IT support and administers Microsoft 365, cloud infrastructure, hardware, software, licensing, and integrations. Responsibilities include troubleshooting, automation with PowerShell or Graph API, joiner/mover/leaver workflow improvements, documentation, vendor management, cybersecurity support, KPI reporting, and developing multimedia training materials. The role mentors service desk staff and collaborates across departments to maintain secure, effective IT operations.

Leads enterprise systems support and disaster recovery testing for brokerage applications across mainframe and distributed environments. Troubleshoots complex production and non-production issues, manages batch operations, coordinates projects, develops support strategies, and ensures system stability and compliance. Provides technical guidance to business and development teams, resolves incidents, designs procedures, mentors analysts, and supports mainframe infrastructure using JCL, Control-M, COBOL, CICS, DB2, REXX, and related tools.

Provides technical support for hardware, software, networks, peripherals, email, and remote users. Responsibilities include troubleshooting, equipment setup, repairs, user account management, backups, disaster recovery, software deployment, documentation, vendor escalation, and user training. The role also administers computer networks, tracks support requests, supports new system requirements, and provides on-call assistance and travel as needed.

Oversee enterprise endpoint devices across multiple campuses, including procurement, imaging, deployment, patching, security, inventory, and surplus processes. Administer UEM platforms and enterprise applications, provide Tier 1–3 technical support, manage onboarding workflows, maintain documentation and backups, support classroom AV systems, and lead technical projects, vendor coordination, and cross-divisional IT collaboration.

Provide desk-side IT support for Windows workstations, Microsoft Office 365, Outlook, printers, file shares, mobile devices, software, peripherals, and hardware. Diagnose and resolve technical issues, manage trouble tickets, document support activities, meet SLA requirements, and escalate problems when needed. Support employee computer moves and independently handle day-to-day troubleshooting in an office environment.

Provides in-office technical support for Windows desktops, mobile devices, telephone systems, applications, virtual desktops, and collaboration tools. Diagnoses and resolves basic to moderate incidents, manages tickets, installs hardware and software, configures voice services, supports endpoint technologies, escalates complex issues, documents solutions, contributes to knowledge sharing, improves service processes, and helps meet service-level agreements.