Top IT Support & Helpdesk Jobs in Raleigh-Durham, NC

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Serve as the primary IT partner for North America stakeholders to deliver and continuously improve end-user technology services. Lead local IT projects, manage vendors and ServiceNow-based support, provide training and documentation, coordinate with infrastructure, security, procurement, and workplace technology teams, and support hardware/software lifecycle, budgeting, inventory planning, and occasional after-hours and onsite deployments.

Senior Engineer on the Managed Services team supports multiple clients by triaging and resolving escalated service desk tickets, managing networks/datacenter/security/voice systems, using monitoring and ticketing tools, coordinating vendors and advanced technicians, performing server and desktop troubleshooting, producing service reports, participating in on-call rotations, and traveling onsite to client offices.

Provide phone and remote technical support for gaming platform customers: troubleshoot Windows and Linux devices, hardware, networking, and servers; document tickets and replication steps; coordinate with field technicians and developers; participate in on-call rotation and shift work.

Serve as SME for FIX connectivity, trade flows, and core applications; manage incidents, troubleshoot production issues across order routing and trade capture, support AWS/Kubernetes environments, perform root-cause analysis, automate improvements, and collaborate with brokers, traders, development, and infrastructure teams in a 24/7 follow-the-sun support model.

Provide IT support and administration: onboard users and devices, maintain networks, servers, workstations, backups and security, troubleshoot user issues, document incidents, support vulnerability scans and penetration testing engagements, and assist with remediation and compliance.

Provide first-line support and troubleshooting for an HPC environment, monitor system health, triage incidents, perform maintenance and patching, and produce runbooks and documentation. Improve processes and escalate to SMEs for complex issues while supporting scheduling, compute, storage, and access concerns.

Technical owner of MaintainX's support infrastructure. Lead Zendesk ecosystem and middleware integrations (n8n, Zapier, Intercom), design QA and disaster recovery, maintain version-controlled documentation, build reliable dashboards, and partner with Support, Engineering, and Product to scale resilience and data integrity.

Provide front-line technical product support, troubleshoot and escalate user issues, grow and manage product community, create and maintain Help Center and user education content, analyze user metrics, and collaborate cross-functionally to improve product and support.