Top IT Support & Helpdesk Jobs in Raleigh-Durham, NC

Provide L3 application production support and automation; develop scripts (Perl/Python/Bash), troubleshoot Oracle/PL-SQL applications, manage virtualization and virtual data center environments, and apply ITIL practices.

Provide senior-level Wintel systems administration and leadership for 24x7 production environments. Manage monitoring, incidents, patching, change and asset management, virtualization, Active Directory/Exchange, networking, security operations, and engineering governance. Mentor junior staff, meet SLAs, improve processes/tools, and deliver assigned project and operational work.

Provide phone, email, and WebEx technical support for Qualys products; diagnose networking, OS, and security issues; perform packet capture analysis, Splunk queries, database troubleshooting, and collaborate with cross-functional teams to resolve customer incidents and maintain high customer satisfaction.

Supervise and support hospital-deployed service robots: monitor safe operation, collect data, troubleshoot, communicate with hospital staff, onboard and train associates, publish schedules, approve timecards, and manage coverage and escalations.

Provide remote technical support by responding to end-user inquiries and resolving issues with telecommunications networks, hardware, and core business applications. Isolate problems, coordinate with internal teams and vendors, follow up with users, and maintain documentation.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Manage day-to-day Salesforce administration, build and troubleshoot Flows, support DealHub CPQ, maintain reports/dashboards, enforce data governance, lead system improvements, manage deployments and sandboxes, develop Apex/Visualforce/LWC, and maintain integrations.

Participate in a paid 30-minute virtual interview to walk through daily support workflows, describe ticketing and helpdesk tools, identify bottlenecks and escalation processes, and suggest improvements to support technology stacks.

Lead and develop an IT team to run secure, scalable infrastructure and support services. Oversee daily operations, project delivery, vendor management, compliance with security/regulatory frameworks, performance metrics, budgeting, and continuous improvement while partnering with business leaders.

First-line IT support handling high-volume helpdesk requests via Freshservice. Troubleshoot Windows and macOS hardware/software, support Microsoft 365, assist with device provisioning using Intune/Autopilot, manage accounts in Entra ID, support remote users, document resolutions, perform basic network troubleshooting, contribute to the IT knowledge base, and assist on IT projects and onboarding/offboarding.