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Top IT Support & Helpdesk Jobs in Raleigh-Durham, NC
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
As a Staff IT Engineer, you will improve Circle's enterprise IT systems, manage critical platforms, and drive automation initiatives while ensuring high-quality IT services and executive-level support.
Top Skills:
IrumacOSN8NServicenow ItsmWindowsWorkatoWorkspace One
Information Technology • Internet of Things • Mobile • On-Demand • Software
As a Community Solutions Control Operations Analyst I, you will monitor Wi-Fi networks, analyze alerts, troubleshoot issues, and coordinate with teams to resolve service interruptions.
Top Skills:
DocsisHybrid Fiber-Coax Network ConceptsManaged Wi-Fi ToolsMonitoring Tools
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
As a Customer Systems Administrator, you will manage customer platforms, drive automation, resolve incidents, and maintain documentation to ensure operational reliability and efficiency.
Top Skills:
Ai ToolsAmazon ConnectAWSBashDatabricksHighspotJavaScriptOutreachPlanhatPythonZendesk
Blockchain • Fintech • Software • Financial Services • Cryptocurrency • Web3
Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.
Top Skills:
Aws CloudwatchGrafanaLinux
Fintech • Information Technology • Financial Services • App development
Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.
Top Skills:
EcnsExchangesLinuxRelational DatabasesSQLTrading Network Connectivity And RoutingWindows
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Artificial Intelligence • Hardware • Healthtech • Software
Provide Tier 2 remote technical support and network assessments for hardware and software solutions. Triage escalations from Tier 1, engage customers and internal teams, maintain documentation, monitor network performance, and assist Senior Engineers with custom requirements and deployment best practices.
Top Skills:
BashCommand-Line InterfacesFirewallsiOSLinuxmacOSNetwork Monitoring ToolsPythonRoutersSwitches
Legal Tech • Software • Generative AI
The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.
Top Skills:
AIAi Observability ToolsBug Tracking SystemsCloud Storage IntegrationsKnowledge ManagementSQLTicketing Platforms
Consumer Web • eCommerce • Marketing Tech • Payments • Software • Design • SEO
The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.
Top Skills:
APIsSalesforceZendesk
Healthtech • Biotech
The IT Manager will lead DevOps transformation, manage engineering teams, drive cloud strategies, and improve software delivery capabilities through innovation and automation.
Top Skills:
AIAWSAzureDevOpsEcsEksTerraform
Consulting
Seeking Backup and Restore Administrators skilled in TSM and Netbackup. Responsibilities include managing backup and restoration processes.
Top Skills:
NetbackupTsm
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