Top IT Support & Helpdesk Jobs in Raleigh-Durham, NC

Provide onsite and remote end-user support: install/configure hardware and software, respond to and resolve tickets per SLA, document troubleshooting steps, set up workstations, assist AV for meetings, support Windows and macOS devices, mobile/tablet endpoints, printers, Wi‑Fi, VPN, SSO/MFA, Active Directory/Azure and Office 365 account administration, and escalate/resolve Tier 1 issues.

Provide remote and on-site IT support across the Raleigh-Durham area, troubleshooting hardware, software, servers, networks, and backups. Support Windows and macOS clients, Google Workspace, Active Directory and Microsoft 365 tools, follow technical procedures for installations, maintain customer relationships, and participate in a rotating on-call schedule.

Provide senior-level desktop support: image and deploy computers, install/configure software and printers, migrate user data and profiles, troubleshoot hardware/network issues, and document support procedures.

Own end-to-end resolution of technical issues for Pendo's web and mobile products: triage, debug front-end and mobile SDKs, reproduce bugs, coordinate fixes with engineering, document knowledge, use AI tools to accelerate troubleshooting, mentor peers, and improve processes while managing support metrics and customer outcomes.

Provide advanced technical support for NVIDIA InfiniBand, NVLink and GPU-based HPC/AI infrastructure. Troubleshoot installations, networking and interoperability issues on multi-distro Linux, reproduce and resolve customer problems, use packet analysis and cluster tools, and collaborate with engineering, marketing, and support teams to improve processes and documentation.

Serve as SME for FIX connectivity, trade flows, and core applications; manage incidents, troubleshoot production issues across order routing and trade capture, support AWS/Kubernetes environments, perform root-cause analysis, automate improvements, and collaborate with brokers, traders, development, and infrastructure teams in a 24/7 follow-the-sun support model.

Provide front-line technical product support, troubleshoot and escalate user issues, grow and manage product community, create and maintain Help Center and user education content, analyze user metrics, and collaborate cross-functionally to improve product and support.

Provide advanced IT support and administration for hardware, server OS, web applications, licensing, and backup solutions. Manage license servers and monitoring tools, troubleshoot end-user and performance issues, collaborate on networking problems, and complete independent projects while offering occasional night/weekend support.

Provide L3 application production support and automation; develop scripts (Perl/Python/Bash), troubleshoot Oracle/PL-SQL applications, manage virtualization and virtual data center environments, and apply ITIL practices.

Provide senior-level Wintel systems administration and leadership for 24x7 production environments. Manage monitoring, incidents, patching, change and asset management, virtualization, Active Directory/Exchange, networking, security operations, and engineering governance. Mentor junior staff, meet SLAs, improve processes/tools, and deliver assigned project and operational work.