Top IT Support & Helpdesk Jobs in Raleigh-Durham, NC

Provide first-line technical support for a Hospitality B2B SaaS platform via phone, email, and chat. Triage and resolve tickets, analyze error logs, investigate root causes, escalate complex issues, maintain documentation, and contribute to customer-facing knowledge base. Collaborate with internal teams to resolve technical problems and ensure timely, empathetic customer communication.

Lead day-to-day support systems and workflows: manage ticketing, routing, queues, labels, escalations, and intake. Triage urgent issues, prioritize requests, drive technical/operational programs end-to-end, partner with engineering/data/IT, and use Cursor and AI-native workflows to reduce toil and improve system reliability.

Support design, implementation, and integration of Workday technical infrastructure. Provide project technical support, assess technical needs, document costs/risks/feasibility, and ensure system stability and standards compliance.

Provide high-quality software support to EMR users: answer inbound calls, troubleshoot and document application issues, educate clients, replicate and escalate bugs, and collaborate across teams to ensure resolution.

Provide 24/7 production support for Hadoop applications in a Cloudera data lake: monitor SLAs, triage and remediate job failures, collaborate with upstream/downstream teams, analyze and debug shell scripts/Python/Perl, manage large SQL systems, and generate reports for senior management.

Lead and mentor a POS support team to ensure installation, configuration, maintenance, and high performance of POS systems. Act as escalation point for technical issues, collaborate cross-functionally, manage vendor relationships, create training, monitor performance metrics, and implement system improvements.

Provide expert remote DBA services for MariaDB SkySQL customers: monitor databases, troubleshoot and resolve issues, optimize queries and architectures, configure backups and recoveries, automate DBA tasks, perform health checks, support on-call SLAs, manage cloud deployments, contribute to tooling and community, and provide scheduled shift coverage including nights/weekends and occasional international travel.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Provide L2 help desk support for managed services clients: resolve call- and ticket-based issues, escalate complex problems, assist/train Level I staff, update knowledgebase, configure/image endpoints, troubleshoot networks, VPNs, printers, mobile devices and security applications, and maintain timely SLA communication.

Provide remote technical support for Intermedia cloud communications products via phone, web, and live chat. Troubleshoot VoIP/UCaaS/CCaaS issues, document bugs and trends, escalate appropriately, assist teammates, and identify upsell opportunities while meeting KPI goals.

Provide frontline technical support via live chat (and phone/email as needed) for a property-management SaaS. Troubleshoot integrations (Airbnb, VRBO, Booking.com), calendar syncing, smart device connectivity, and AI features. Document issues in CRM, escalate bugs, maintain quality standards, and adapt communication style for diverse customers while working weekend/graveyard shifts.

Provide frontline technical support via live chat (plus phone/email) for a property-management SaaS: troubleshoot integrations, calendar syncing, smart devices, guide setup of AI replies and pricing, document issues in CRM, escalate bugs, and maintain quality and tone across diverse customers.

Provide Level 1-2 IT support and ticket triage; manage DNS, domains, hosting, and email deliverability; provision and administer SaaS users; coordinate IT projects and documentation; maintain security hygiene (MFA, least-privilege), asset inventories, and log activities in Arrow CRM.