Top IT Support & Helpdesk Jobs in Raleigh-Durham, NC

Own and govern the ServiceNow CMDB and Configuration Management System, ensuring accurate configuration items, relationships, discovery data, service mapping, and lifecycle processes. Lead CMDB upgrades and integrations across cloud, infrastructure, and container environments, including AWS, Kubernetes, OpenShift, and Tenable. Partner with IT teams and business owners, monitor data quality and platform performance, enforce ITIL processes, and provide reporting, audits, and continuous improvement recommendations.

Provides technical support for hardware, software, networks, peripherals, email, and remote users. Responsibilities include troubleshooting, equipment setup, repairs, user account management, backups, disaster recovery, software deployment, documentation, vendor escalation, and user training. The role also administers computer networks, tracks support requests, supports new system requirements, and provides on-call assistance and travel as needed.

Supports IT operations by resolving service desk tickets, documenting solutions, monitoring systems and business services, analyzing performance metrics, updating system and disaster recovery documentation, assisting with application development, and maintaining software and hardware. Interns also follow cybersecurity policies, protect systems and data, identify vulnerabilities, and report potential incidents.

Provides onsite and desk-side technical support for desktops, laptops, applications, and infrastructure. Troubleshoots basic to moderately complex hardware and software issues, responds to client service calls within established agreements, documents activity, manages parts and equipment inventory, and completes real-time reporting. Requires professional client communication, driving to customer locations, occasional overnight travel, lifting equipment up to 50 pounds, safety compliance, and maintaining required OEM certifications.

Manage SolarWinds installation, configuration, and maintenance (NPM, NCM, WPM). Use network monitoring tools, apply networking knowledge, and perform troubleshooting and analysis.

Provide Level 1 IT help desk support: accept and classify tickets, attempt first-line resolution, escalate and track through SLA, create user accounts, support remote connectivity and desktop applications, communicate status and reports, and work flexible 24/7 shifts.

Provide primary DBA support for DB2 on Z Series mainframe and new database installs. Responsibilities include table reorgs, indexing, partitioning, performance tuning, automation and scheduling (Zeke), extensive use of JCL, Easytrieve, and REXX. Maintain data dictionaries, logical and physical models, database schemas and application objects, perform capacity planning, manage installs/patches/upgrades, HA, security, backups, restores, exports/imports, and environment tuning.

Provide on-site IT support and technical ownership for a facility: desktop support, infrastructure maintenance (servers, network, Wi‑Fi, security cameras), assist with projects (ERP, migrations, hardware refreshes), enforce security/compliance, maintain asset inventory, and provide occasional after-hours/on‑call support.

Provide second-level support for Genetec Security Center and associated hardware for the FACS project. Document and coordinate installation/configuration of IP cameras, SV32 devices and door aggregators; receive, log, investigate, and resolve incidents; escalate third-party issues; create architecture, network, installation and configuration documentation; capture resolutions and provide weekly status reports to management.

Provide senior-level desktop support: image and deploy computers, install/configure software and printers, migrate user data and profiles, troubleshoot hardware/network issues, and document support procedures.