Top IT Support & Helpdesk Jobs in Raleigh-Durham, NC

Supervise and support hospital-deployed service robots: monitor safe operation, collect data, troubleshoot, communicate with hospital staff, onboard and train associates, publish schedules, approve timecards, and manage coverage and escalations.

Design, implement, and maintain LAN/WAN, cloud, virtual server, and telecommunication systems. Support and troubleshoot Windows network infrastructure, Active Directory, endpoints, backups, and wireless systems. Develop BCP/DR, monitor network utilization, visit branches for IT evaluations, coordinate vendor relations, and provide technical support across the organization.

Provide advanced technical assistance to faculty, staff, and students; log and resolve tickets via ServiceNow; install, configure, and maintain desktops, laptops, printers, and applications; coordinate with vendors and infrastructure teams; document troubleshooting steps and escalate as needed while delivering high-quality customer service.

Provide bilingual (English/Spanish) technical support for Qualys Cloud Agent via phone, email, and WebEx. Troubleshoot networking, OS services, authentication, and security tools; coordinate with Development, QA, and Operations to resolve customer issues and generate Splunk queries/reports.

Provide first-line technical support for SMS/MMS services: troubleshoot SMPP/MM4/API issues, monitor deliverability, provision NNIDs, manage incidents, document resolutions, escalate complex cases, and collaborate with developers.

Lead a local IT technical team to deliver and improve site IT infrastructure, services, and user experience. Manage service delivery, lifecycle, compliance (SOx/GxP), vendor contracts, and stakeholder relationships while driving adoption, service improvement, and project implementation aligned to global ETS standards.

Maintain and secure classified Linux systems across multiple networks: install/patch/manage servers, implement STIGs, support backups/recovery, monitor and resolve issues, document processes, and support authorization and security auditing while coordinating with engineers and stakeholders.

Administer, deploy, configure, maintain, monitor and report on the BizTalk SOA platform. Provide 3rd-tier support, triage issues with operations and development, and support during and off-hours.

Serve as the primary US IT contact, providing first-line support, managing helpdesk tickets, configuring and imaging devices via Workspace ONE, handling onboarding/offboarding and device lifecycle, maintaining IT asset records, and coordinating office infrastructure with vendors to ensure secure, reliable workplace technology.

Lead and stabilize mainframe production operations, handle incident escalation and complex job recovery, coordinate with system programmers and application teams, support change management and disaster recovery, and mentor junior operations staff while improving runbooks and operational processes.