Top Operations & Support Jobs in Raleigh-Durham, NC

Manage SolarWinds installation, configuration, and maintenance (NPM, NCM, WPM). Use network monitoring tools, apply networking knowledge, and perform troubleshooting and analysis.

Administer and maintain Solarwinds (NPM, NCM, WPM) and HP BSM toolsets across large global environments. Perform installation, configuration, integration, protocol and transaction monitoring (NetFlow, SNMP, WMI, ICMP, HTTP/S, SSH), database support (MS-SQL, Oracle), scripting (Perl/Python/Shell), packet analysis, HA/failover and business continuity planning, and 24x7 operational support with troubleshooting and analytical duties.

Provide executive-level support to company leadership: manage calendars and meetings, record minutes and track action items, maintain strategic planning tools and operational dashboards, draft and edit executive communications, coordinate implementation of initiatives, manage special projects, and research technology solutions to improve operational efficiency.

Managers run the Nanny Agency business, network with childcare candidates and families, review candidates, and market NannyPod locally.

Provide Level 1 IT help desk support: accept and classify tickets, attempt first-line resolution, escalate and track through SLA, create user accounts, support remote connectivity and desktop applications, communicate status and reports, and work flexible 24/7 shifts.

Produce, format, convert, proofread, and quality-check complex legal documents and presentations to firm standards and deadlines. Transcribe audio, troubleshoot document technical issues (using tools like DocXTool), support fee earners, manage workflow bookings, and collaborate with global teams to handle peak demand and process improvements.

Support RFP and proposals process by screening opportunities, preparing and submitting bids, coordinating with internal teams, tracking awards and contracts, managing proposal materials and shipping, and maintaining proposal archives and win/loss data.

Provides front-desk customer service in a student housing community. Welcomes and assists residents and guests, supports check-in and check-out, manages equipment issuance, maintains administrative logs, communicates policies, monitors community standards and quiet hours, reports safety or maintenance concerns, and assists with emergency procedures and property security checks.

Provides empathetic, accurate support to members through phone, email, and chat. Resolves pharmacy benefit, claims, eligibility, and service issues; escalates complex cases; documents interactions; identifies recurring problems; collaborates with supervisors and account managers; participates in training; and recommends process improvements.

Leads the growth, profitability, forecasting, business development, and operational scaling of experiential learning programs. Owns program P&Ls, pricing, pipelines, enrollment targets, client experience, and continuous improvement. Builds and develops teams of program managers, coordinators, and facilitators while partnering with Marketing, Consulting, Operations, and subject-matter experts. Develops new offerings, strengthens systems and processes, and may facilitate or refine program content.

Troubleshoot and repair complex customer voice and VoIP issues across CPE, LAN, WAN, PSTN, and IP networks. Analyze SIP, RTP, SS7, and TDM call flows, packet captures, router configurations, call records, and voice-quality metrics. Work directly with customers and internal network and application teams to isolate faults, resolve outages, and communicate technical updates clearly.