Top Operations & Support Jobs in Raleigh-Durham, NC

Provides front-desk reception, phone and email support, customer inquiries, calendar management, database reporting, data entry, admissions assistance, inventory support, classroom preparation, student supervision, and light facility tidying at an educational campus.

Leads regional residential property operations by managing Regional Managers, driving financial and operational performance, strengthening client relationships, developing talent, and ensuring consistent service standards across multifamily and student housing portfolios. Oversees budgets, capital projects, process improvements, business reviews, client engagements, and regional problem-solving. Represents the company with clients and industry associations while supporting growth opportunities and enhancing resident and client experiences. Requires travel of approximately 25–50% annually.

Supports assigned teams with routine administrative, operational, and project-related tasks. Responsibilities include data entry, documentation, file organization, information gathering, report and presentation support, task coordination, and participation in meetings and training while developing foundational business-process knowledge under close supervision.

Manage a 24x7x365 Network Operations Center, leading technicians, escalations, incident resolution, ticket quality, network maintenance, and service-level performance. The role oversees NOC operations, develops staff, improves workflows, creates documentation and training, and supports infrastructure planning, audits, customer reviews, and organizational initiatives. Participation in a rotating management on-call schedule is required.

Serves as the first point of contact for clients and visitors while providing tax administrative support. Responsibilities include phone and email communication, document scanning and filing, mail and shipping coordination, tracking tax return statuses and authorizations, client onboarding, invoicing support, workflow coordination, meeting planning, process improvement, and office supply management.

Supports tax resource coordination by maintaining staffing schedules, tracking engagement workflows, routing work to outsourced teams, monitoring deadlines, generating utilization and performance reports, and coordinating communication among tax staff, managers, and vendors. The role also performs data integrity checks, identifies process inefficiencies, reinforces standardized procedures, and assists with workflow training and process improvement.

Supports business compliance by monitoring operations, conducting audits, reviewing data and documentation, investigating concerns, and recommending process improvements. Maintains SOPs, reports, training materials, and corrective action plans. Manages compliance-related tickets within SLA and turnaround requirements, analyzes trends and metrics, and provides leadership reporting. Collaborates cross-functionally on compliance initiatives, process improvements, system implementations, reporting enhancements, and special projects while ensuring adherence to policies, regulations, internal controls, and quality standards.

Supports enterprise IT operations through device deployment, troubleshooting, account setup, inventory management, documentation, audiovisual support, cybersecurity practices, and technology projects. The intern assists employees across office and jobsite environments while gaining exposure to cloud technologies, construction systems, and emerging AI applications.

Provides transactional client support through phone, chat, email, web, and social media. Resolves issues within SLA guidelines, records interactions in Salesforce, de-escalates concerns, follows up with clients, and collaborates with teammates. The role also supports knowledge sharing and onboarding while helping customers maximize the value of the Relias platform.

Supports multiple senior leaders by managing complex calendars, coordinating meetings across global time zones, preparing agendas and materials, tracking notes and action items, arranging domestic and international travel, processing expenses, and assisting with onboarding, events, facilities logistics, and team operations.