Top Operations & Support Jobs in Raleigh-Durham, NC

Supervise the Community Solutions Response Center in a 24x7 NOC environment, coaching and hiring staff, overseeing workflows, analyzing metrics and reports, optimizing tools and processes to reduce call/truck rolls and improve MTTR/MTTD, and coordinating with other teams on outages and system enhancements.

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Provide administrative support for group term life benefits: enter and maintain enrollment and portfolio data, troubleshoot systems, research escalations, handle referrals, support projects, and participate in customer meetings to resolve issues and explain procedures.

The Strategy & Operations Manager will support day-to-day operations of Revenue Strategy & Operations, manage dashboards, coordinate engagement workflows, prepare reports, and drive strategic initiatives to enhance productivity.

Administer and optimize Salesforce as the single source of truth; own the GTM tool stack and vendor lifecycle; design and build cross-system integrations and automations; champion AI-first GTM workflows and agents; document system configurations and integration architecture; partner with RevOps leadership and GTM stakeholders to translate requirements into scalable technical solutions.

Provide high-trust executive support to the CFO, managing complex calendars, communications, meetings, travel, expenses, and leadership cadences. Improve Office of the CFO operations, prepare briefings, track action items, coordinate with HR/IT/recruiting, and use AI and collaboration tools to increase efficiency and accountability.

Lead and scale a Revenue Operations organization for Babylist Media, building systems, processes, and a team to manage ad operations, inventory, pricing, forecasting, commission planning, and revenue recognition. Own ad-server transition (Koddi), deal desk, forecasting, reporting, and cross-functional documentation to maximize yield and streamline GTM operations.

Executive leader responsible for building and scaling a global RevOps and Sales Enablement function. Owns forecasting, pipeline management, GTM processes, CRM excellence, enablement strategy, GTM tech stack and AI-driven tools. Partners with Sales, Marketing, CS and Finance to drive predictable, data-driven revenue growth and operational excellence.

The PIM Coordinator standardizes product data for a catalog, enhancing processes through AI tools, ensuring data integrity, and collaborating with teams to resolve discrepancies.

Provide phone-based customer service for small business lending: answer inbound calls, resolve account and payment issues, create payment plans, update accounts, and educate customers on products. Complete a four-week training program and deliver high-quality, empathetic verbal and written support while working remotely.