Top Operations & Support Jobs in Raleigh-Durham, NC

Monitor Managed Wi-Fi networks, detect outages using alarms and telemetry, create and prioritize trouble tickets, troubleshoot remotely with customers and care teams, dispatch and coordinate field technicians, escalate complex incidents to senior specialists, and document network trends and reports.

Provide desktop and call-center IT support: troubleshoot and repair Windows PCs, peripherals and components; install software, patches and hardware; support VoIP and Webex calling; maintain asset data and refresh EOL equipment; assist remote users; log requests and collaborate with teams to ensure reliable call center technology.

Manage and supervise teller operations and daily branch activities to ensure compliant, high-quality customer service. Coach and develop staff, handle scheduling, resolve escalations, support operational tasks, and ensure adherence to regulatory and risk controls. Serve as Loan Originator contact for referrals and meet LO qualification requirements.

Provide high-level executive administrative coverage for Executive Team members during absences and support Shared Services programs. Manage complex calendars, travel logistics (domestic/international), expenses, confidential correspondence, process improvements, and event/project coordination to ensure operational continuity.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Review and evaluate Group Life claim documentation for completeness and accuracy, process payments, respond to policyholder and beneficiary inquiries, ensure regulatory compliance, meet production and quality targets, mentor reviewers, and support claimants compassionately throughout the claims process.

The Manager of Supply Chain & Manufacturing will lead projects in CMC, provide strategic guidance, and manage client engagements while mentoring teams.

Provide high-level administrative support to a global Value Engineering executive: manage calendars, travel, expenses, meetings, documents and presentations; coordinate internal events and cross-functional communications; support customer/executive meetings in Raleigh; own ad-hoc projects and drive initiatives independently in a fast-paced, global environment.

Provide phone-based first-line technical support to internal employees/contractors: troubleshoot hardware, software, network, and access issues; document incidents in ServiceNow or similar ITSM tools; escalate complex problems; and maintain data privacy and strong customer service in a remote workspace.

Provide high-volume, phone-based technical support and first-line resolution for hardware, software, networking and access issues. Log and track incidents in ServiceNow/ITSM, escalate complex problems, suggest process improvements, and maintain security and confidentiality while working from an approved remote workspace on a set evening/weekend schedule.

Field leadership role advising dealership owners and senior leaders to improve parts and service performance. Responsibilities include relationship management, data-driven analysis, developing and executing business plans, driving KPIs (NPS, retention, SRT), resolving aftersales issues, and frequent regional travel to support dealer operations and training.

Build and ship internal data and AI products to help Product and Engineering teams. Analyze large structured and unstructured datasets, convert analyses into repeatable tools and dashboards, and drive end-to-end projects from scoping to launch and iteration. Use AI-assisted development tools responsibly, translate findings into decision-ready recommendations, and embed feedback loops and documentation for long-term adoption.

Lead and scale onboarding programs for Sales, Customer Success, and Renewals teams, improving performance and ensuring new hires are productive.

Lead GTM business operations for Commercial and Mid-market segments: set strategy, advise sales leaders, own planning/forecasting, run cross-functional strategic projects, generate analytics and AI-driven insights, hire and lead a high-performing team.