Top Operations & Support Jobs in Raleigh-Durham, NC

Supervise teller operations and risk controls, deliver excellent customer service, manage scheduling and daily teller decisions, coach and develop staff, escalate and resolve customer issues, and ensure compliance with banking regulations including Loan Originator requirements.

Support branch operations and customer experience by processing teller transactions, resolving operational issues, connecting customers to digital solutions, assisting the Branch Manager with scheduling and tasks, identifying fraud/risk, and ensuring compliance with bank policies while motivating staff to meet business objectives.

Provide high-level executive administrative coverage for Executive Team members during absences and support Shared Services programs. Manage complex calendars, travel logistics (domestic/international), expenses, confidential correspondence, process improvements, and event/project coordination to ensure operational continuity.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Manage a caseload of initial long-term care eligibility files, review detailed medical records, make timely eligibility determinations, communicate decisions in writing and by phone, compile documentation, reconcile inconsistencies, engage medical/legal resources, and occasionally represent the company in deposition or trial.

Handle inbound customer inquiries by phone and email for group disability claims, research policy/claim questions, process transactions, escalate as needed, and deliver empathetic, high-quality service while using multiple internal systems and attending in-person training.

Supervise and coach a team of customer care associates to deliver excellent service on MetLife products. Monitor calls, provide feedback, create performance appraisals, ensure regulatory compliance (ERISA, HIPAA), partner with recruiting, and foster engagement and cross-team collaboration to meet business metrics.

The Manager of Supply Chain & Manufacturing will lead projects in CMC, provide strategic guidance, and manage client engagements while mentoring teams.

Provide high-level administrative support to a global Value Engineering executive: manage calendars, travel, expenses, meetings, documents and presentations; coordinate internal events and cross-functional communications; support customer/executive meetings in Raleigh; own ad-hoc projects and drive initiatives independently in a fast-paced, global environment.

Handle high-volume inbound and outbound calls to create and document service requests, schedule maintenance, assign dispatches, coordinate towing and vendors, and provide best-in-class customer service while following processes and improving dispatch capabilities.

Lead and evolve Affirm's first-party collections program across agent, digital, and AI channels. Own vendor and BPO relationships, monitor portfolio performance, partner cross-functionally to scale AI-enabled servicing and digital self-service, and drive operational efficiency, compliance, and improved recovery and customer outcomes.

Provide high-volume customer support via phone, email, and chat: triage, troubleshoot, document issues, escalate complex problems, manage expectations, and collaborate with internal teams to improve support processes and product experience.

Lead GTM business operations for Commercial and Mid-market segments: set strategy, advise sales leaders, own planning/forecasting, run cross-functional strategic projects, generate analytics and AI-driven insights, hire and lead a high-performing team.

Lead and scale onboarding programs for Sales, Customer Success, and Renewals teams, improving performance and ensuring new hires are productive.