Top Operations & Support Jobs in Raleigh-Durham, NC

Reposted YesterdaySaved
Hybrid
Durham, NC, USA
Junior
Junior
Fintech • Financial Services
Supervise teller operations and risk controls, deliver excellent customer service, manage scheduling and daily teller decisions, coach and develop staff, escalate and resolve customer issues, and ensure compliance with banking regulations including Loan Originator requirements.
Reposted YesterdaySaved
Hybrid
Durham, NC, USA
Junior
Junior
Fintech • Financial Services
Support branch operations and customer experience by processing teller transactions, resolving operational issues, connecting customers to digital solutions, assisting the Branch Manager with scheduling and tasks, identifying fraud/risk, and ensuring compliance with bank policies while motivating staff to meet business objectives.
4 Days AgoSaved
Hybrid
Durham, NC, USA
Mid level
Mid level
Healthtech • Software • Biotech • Pharmaceutical
Provide high-level executive administrative coverage for Executive Team members during absences and support Shared Services programs. Manage complex calendars, travel logistics (domestic/international), expenses, confidential correspondence, process improvements, and event/project coordination to ensure operational continuity.
Top Skills: ConcurGoogle WorkspaceSlack
Reposted 4 Days AgoSaved
In-Office or Remote
25 Locations
30K-41K Hourly
Mid level
30K-41K Hourly
Mid level
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.
Top Skills: Apple MacosChatgptGoogle GeminiGoogle SuiteSalesforceSlack
YesterdaySaved
Remote or Hybrid
United States
Mid level
Mid level
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Manage a caseload of initial long-term care eligibility files, review detailed medical records, make timely eligibility determinations, communicate decisions in writing and by phone, compile documentation, reconcile inconsistencies, engage medical/legal resources, and occasionally represent the company in deposition or trial.
Top Skills: MS Office
YesterdaySaved
Remote or Hybrid
United States
Junior
Junior
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Handle inbound customer inquiries by phone and email for group disability claims, research policy/claim questions, process transactions, escalate as needed, and deliver empathetic, high-quality service while using multiple internal systems and attending in-person training.
YesterdaySaved
Remote or Hybrid
United States
67K-67K Annually
Mid level
67K-67K Annually
Mid level
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Supervise and coach a team of customer care associates to deliver excellent service on MetLife products. Monitor calls, provide feedback, create performance appraisals, ensure regulatory compliance (ERISA, HIPAA), partner with recruiting, and foster engagement and cross-team collaboration to meet business metrics.
Top Skills: ExcelMS OfficeMicrosoft Word
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Reposted 12 Days AgoSaved
Hybrid
8 Locations
200K-230K Annually
Senior level
200K-230K Annually
Senior level
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
The Manager of Supply Chain & Manufacturing will lead projects in CMC, provide strategic guidance, and manage client engagements while mentoring teams.
Top Skills: ElnErp SystemsLimsPlm SystemsRecipe Management Systems
18 Days AgoSaved
Hybrid
Raleigh, NC, USA
Mid level
Mid level
Big Data • Information Technology • Productivity • Software • Analytics • Business Intelligence • Consulting
Provide high-level administrative support to a global Value Engineering executive: manage calendars, travel, expenses, meetings, documents and presentations; coordinate internal events and cross-functional communications; support customer/executive meetings in Raleigh; own ad-hoc projects and drive initiatives independently in a fast-paced, global environment.
Top Skills: Google CalendarGoogle Workspace (Google Suite)MS Office
Reposted 22 Minutes AgoSaved
Remote or Hybrid
United States
18-27 Hourly
Junior
18-27 Hourly
Junior
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Handle high-volume inbound and outbound calls to create and document service requests, schedule maintenance, assign dispatches, coordinate towing and vendors, and provide best-in-class customer service while following processes and improving dispatch capabilities.
Top Skills: Microsoft Office Suite
Reposted 34 Minutes AgoSaved
Easy Apply
Remote
United States
Easy Apply
128K-205K Annually
Senior level
128K-205K Annually
Senior level
Big Data • Fintech • Mobile • Payments • Financial Services
Lead and evolve Affirm's first-party collections program across agent, digital, and AI channels. Own vendor and BPO relationships, monitor portfolio performance, partner cross-functionally to scale AI-enabled servicing and digital self-service, and drive operational efficiency, compliance, and improved recovery and customer outcomes.
Reposted 34 Minutes AgoSaved
Remote or Hybrid
United States
24-27 Hourly
Entry level
24-27 Hourly
Entry level
eCommerce • Fintech • Payments • Software
Provide high-volume customer support via phone, email, and chat: triage, troubleshoot, document issues, escalate complex problems, manage expectations, and collaborate with internal teams to improve support processes and product experience.
Top Skills: Zendesk
Reposted 34 Minutes AgoSaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
149K-266K Annually
Expert/Leader
149K-266K Annually
Expert/Leader
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Lead GTM business operations for Commercial and Mid-market segments: set strategy, advise sales leaders, own planning/forecasting, run cross-functional strategic projects, generate analytics and AI-driven insights, hire and lead a high-performing team.
Top Skills: Ai-Driven ForecastingBigQueryDatabricksGenerative AiGongSalesforceSQLTableauWorkflow Automation
Reposted 34 Minutes AgoSaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
114K-203K Annually
Senior level
114K-203K Annually
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Lead and scale onboarding programs for Sales, Customer Success, and Renewals teams, improving performance and ensuring new hires are productive.
Top Skills: Google WorkspaceHighspotLessonlyMindtickleSalesforceWorkramp
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