Top Operations & Support Jobs in Raleigh-Durham, NC

Manage and optimize deal desk and order-to-cash processes, supporting Sales and Account Management in quoting, approvals, invoicing, and revenue recognition. Maintain Salesforce accuracy, troubleshoot system issues, launch SKUs, process license upsells, review vendor contracts, and drive process and system improvements to increase efficiency and deal velocity.

The Manager of Supply Chain & Manufacturing will lead projects in CMC, provide strategic guidance, and manage client engagements while mentoring teams.

Support branch operations and customer experience by processing teller transactions, resolving operational issues, connecting customers to digital solutions, assisting the Branch Manager with scheduling and tasks, identifying fraud/risk, and ensuring compliance with bank policies while motivating staff to meet business objectives.

Serve as the primary contact for customers via phone and digital channels, resolving complex policy, coverage, billing, and service inquiries end-to-end. Use guided, AI-powered tools, validate call summaries, document interactions per privacy and regulatory standards, escalate issues as needed, and participate in training and continuous improvement.

Provide high-level administrative support to a global Value Engineering executive: manage calendars, travel, expenses, meetings, documents and presentations; coordinate internal events and cross-functional communications; support customer/executive meetings in Raleigh; own ad-hoc projects and drive initiatives independently in a fast-paced, global environment.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

The Deal Desk Analyst will manage deal support, ensure accuracy in contracts, improve processes, and translate operational issues into solutions.

The AVP, Innovation & Support Manager oversees projects in Residential Lending, ensuring compliance and operational efficiency while managing the Support team.

Lead and oversee all Bermuda operations for Coinbase, including outsourced vendors, regulatory and banking interactions, operational resilience, incident response, SLA and supervision frameworks, and first-line defense activities like launch assessments, audits, and regulatory examinations.