Top Operations & Support Jobs in Raleigh-Durham, NC

Supervise teller operations and risk controls, deliver excellent customer service, manage scheduling and daily teller decisions, coach and develop staff, escalate and resolve customer issues, and ensure compliance with banking regulations including Loan Originator requirements.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

Monitor managed Wi‑Fi and HFC network equipment, analyze alerts, perform initial troubleshooting, create support tickets, stage severity, dispatch field technicians, escalate complex issues, and communicate network events to stakeholders following protocols.

Handle inbound calls, emails, and chats to resolve routine to moderately complex customer inquiries; process account and order changes; document interactions in CRM; escalate high-impact issues; meet service metrics and contribute feedback for process improvements.

The Manager of Supply Chain & Manufacturing will lead projects in CMC, provide strategic guidance, and manage client engagements while mentoring teams.

Provide end-to-end customer support via phone and digital channels for disability insurance inquiries. Use AI-powered tools and CRM systems to resolve complex policy, billing, and service issues, document interactions, escalate as needed, and participate in training and process improvement.

Manage and optimize deal desk and order-to-cash processes, supporting Sales and Account Management in quoting, approvals, invoicing, and revenue recognition. Maintain Salesforce accuracy, troubleshoot system issues, launch SKUs, process license upsells, review vendor contracts, and drive process and system improvements to increase efficiency and deal velocity.

Lead the Modern Digital Workplace practice, focusing on strategy, collaboration tools, AI integration, and team management to enhance productivity and employee experience.

Provide high-volume, phone-based technical support and real-time troubleshooting for hardware, software, network, and access issues. Create and manage incidents in ServiceNow or similar ITSM tools, escalate complex problems, collaborate with internal teams, and recommend process improvements while maintaining security, data privacy, and excellent customer service in a remote workspace.

The Incident & Problem Consultant manages high-impact IT incidents, coordinates response teams, monitors events, and drives issue resolution, ensuring effective communication throughout.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.