Top Operations & Support Jobs in Raleigh-Durham, NC

Supervise a call-center customer service team, manage daily operations and workloads, coach and develop staff, handle escalations, monitor performance and SLAs, and collaborate cross-functionally to improve processes and customer satisfaction.

Serve on the ServiceNow Platform team to translate business needs into technical solutions, design UI mock-ups and functional requirements, analyze ITIL processes, identify automation and process improvements, produce technical documentation, and participate in Agile ceremonies to drive adoption and platform governance.

Provide front-line banking support across multiple branch locations, handling account openings, cash transactions, service requests, and credit applications. Build customer relationships, drive referrals and branch growth, use digital tools, maintain compliance and risk controls, and collaborate with branch teammates to deliver consistent service.

The Manager of Supply Chain & Manufacturing will lead projects in CMC, provide strategic guidance, and manage client engagements while mentoring teams.

Lead Americas corporate travel program strategy and operations, managing vendors, costs, compliance, traveler experience, and regional policy localization. Partner with Finance, HR, Procurement, Security, and stakeholders to drive savings, supplier adoption, risk management, and program governance.

Provide desktop and call-center IT support: troubleshoot and repair Windows PCs, peripherals and components; install software, patches and hardware; support VoIP and Webex calling; maintain asset data and refresh EOL equipment; assist remote users; log requests and collaborate with teams to ensure reliable call center technology.

Provide high-level executive administrative coverage for Executive Team members during absences and support Shared Services programs. Manage complex calendars, travel logistics (domestic/international), expenses, confidential correspondence, process improvements, and event/project coordination to ensure operational continuity.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Review and analyze existing commercial insurance policies for renewal, verify information and premiums, process midterm changes, follow underwriting guidelines, support cross-functional partners, and maintain strong customer relationships while meeting SLAs and contributing to system testing and process improvements.

Independently manage workers' compensation claims from intake to closure, handling high-dollar and complex matters. Make compensability and reserve decisions, administer benefits, control litigation and legal costs, negotiate settlements, and provide claims guidance to agents and insureds. Mentor junior adjusters and work cross-functionally to improve claims operations and deliver excellent customer service.

Configure, build, test, and maintain the core claims platform (Origami) and integrations. Execute JIRA backlog items, develop test scripts, troubleshoot system issues, support UAT, maintain documentation, and partner with Enterprise Technology and vendors to ensure accurate reporting and data integrity.

Guide aspiring insurance agents through state licensing by managing a large pipeline, communicating requirements, maintaining MS Access records, making inbound/outbound calls, and updating supervisors and agency partners on progress and changes.