We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Senior Coordinator, Business Compliance is responsible for supporting and monitoring business operations to ensure compliance with organizational policies, regulatory requirements, quality standards, and operational procedures. This role serves as a key liaison between operational teams, leadership, and compliance partners to identify risks, promote process adherence, and support continuous improvement initiatives.
The Senior Coordinator conducts audits, reviews operational data and documentation, investigates compliance concerns, and provides recommendations to improve accuracy, efficiency, and regulatory adherence. The role also assists with the development and maintenance of standard operating procedures (SOPs), reporting, training, and corrective action plans to support business objectives and mitigate compliance risks.
Additionally, the Senior Coordinator analyzes trends and performance metrics, prepares reports for leadership, and helps ensure operational processes align with internal controls and external regulatory requirements. This position requires strong analytical skills, attention to detail, effective communication, and the ability to manage multiple priorities while maintaining a high level of accuracy and confidentiality.
A key responsibility of this role is the management of work through an assigned ticketing system. The Senior Coordinator is expected to monitor, prioritize, document, and resolve assigned tickets within established service level agreements (SLAs) and turnaround time (TAT) requirements. Accurate and timely ticket updates are required to maintain compliance, support operational transparency, and ensure efficient workflow management.
The Senior Coordinator will also be expected to participate in and lead special projects that support departmental goals, compliance initiatives, process improvements, system implementations, reporting enhancements, and other strategic business needs. This includes collaborating with cross-functional partners, meeting project deadlines, and providing regular status updates to leadership.
Required Qualifications
- 1 year of experience and required computer skills: Proficiency in Microsoft Office Suite: Access, Excel, PowerPoint, Word, Outlook.
- 1 year experience communicating with internal/external associates, teams and business leaders.
- Minimum of 1 year experience with root cause analysis: proactively ask the right questions, gather and analyze data, identify and solve problems that arise with little or no precedent and with a sense of urgency.
- Minimum of 2 years experience within a call monitoring environment.
- Experience in rapidly adjusting priorities to meet changing business requirements and to prioritize tasks in an environment with goals that sometimes conflict.
- Overall comprehension on how the IT architecture works regarding phone switches and call recording solution, including VoIP/TDM call center phones, Nice, Five9 Verint and/or comparable ticket systems.
Preferred Qualifications
- Bachelor's degree or equivalent combination of education and experience.
- Experience in compliance, operations, auditing, quality assurance, healthcare, pharmacy operations, or a related field.
- Experience working within ticketing or workflow management systems.
- Experience leading or participating in cross-functional projects and process improvement initiatives.
- Strong analytical, reporting, and problem-solving skills.
- Advanced proficiency with Microsoft Excel, reporting tools, and data analysis.
- Experience creating and maintaining SOPs and process documentation.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.
- Knowledge of healthcare, pharmacy, regulatory, or operational compliance standards preferred.
Education
- Required: High School Diploma or General Equivalent Development (GED)
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$18.50 - $42.35This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- At least 1 year of experience with required computer skills and proficiency in Microsoft Office Suite, including Access, Excel, PowerPoint, Word, and Outlook.
- At least 1 year of experience communicating with internal and external associates, teams, and business leaders.
- At least 1 year of experience performing root cause analysis, gathering and analyzing data, identifying problems, and developing solutions.
- At least 2 years of experience within a call monitoring environment.
- Experience rapidly adjusting priorities and prioritizing tasks amid changing business requirements and conflicting goals.
- Understanding of IT architecture related to phone switches and call recording solutions, including VoIP/TDM call-center phones, NICE, Five9, Verint, or comparable ticket systems.
- High school diploma or General Educational Development (GED).
- Bachelor's degree or equivalent combination of education and experience.
- Experience in compliance, operations, auditing, quality assurance, healthcare, pharmacy operations, or a related field.
- Experience working with ticketing or workflow management systems.
- Experience leading or participating in cross-functional projects and process improvement initiatives.
- Strong analytical, reporting, and problem-solving skills.
- Advanced proficiency with Microsoft Excel, reporting tools, and data analysis.
- Experience creating and maintaining standard operating procedures and process documentation.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.
- Knowledge of healthcare, pharmacy, regulatory, or operational compliance standards.
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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