Top Operations & Support Jobs in Raleigh-Durham, NC

Lead and develop a US-based scientific software support team, manage escalations, improve customer satisfaction, and drive operational excellence through data and continuous improvement. Responsibilities include hiring, performance management, career development, cross-functional issue resolution, and participation in a 24/7 on-call rotation. The role requires customer support leadership, metrics-driven decision-making, root-cause analysis, responsible use of AI, and experience supporting complex technical products.

Manages end-to-end tax team workflow, staff deployment, capacity planning, assignment sequencing, and workload balancing. Identifies bottlenecks, resolves resource conflicts, adjusts schedules, enforces turnaround commitments, and develops recovery plans for delayed work. Maintains predictive production schedules, supports customer onboarding workflows, prepares leadership updates, and collaborates with industry leaders and engagement teams to optimize utilization, billable hours, revenue, and delivery execution.

Part-time role supporting Providence Church wedding ministry and special events: coordinate wedding scheduling, policies, fees, vendor and staff communications; assist with church-wide events, staff meeting lunches, and administrative projects.

Provides customer lifecycle support, including administration, order management, quotations, master data maintenance, issue resolution, and escalations. Collaborates with internal and external stakeholders, maintains data accuracy, meets service-level metrics, and manages multiple priorities in an office environment. Requires at least two years of customer service experience, strong communication, Microsoft Office proficiency, and familiarity with ERP or CRM systems.

Maintains, configures, monitors, secures, and supports multiple organizational applications and software systems. Responsibilities include troubleshooting, patching, performance optimization, documentation, compliance, capacity planning, incident resolution, and collaboration with technical teams. The role also provides mentorship to junior administrators and ensures application availability, integrity, and accessibility.

Serves as the centralized contact for strategic customers renting construction and industrial equipment. Provides professional call-center support, identifies customer needs, answers questions, coordinates rental requests, and resolves concerns efficiently. The role requires strong communication, customer-service skills, construction equipment knowledge, and the ability to work indoors or outdoors while lifting 25 pounds or more.

Supports Game Development leadership through complex calendar management, domestic and international travel booking, expense reconciliation, meeting and offsite coordination, visitor support, confidential information handling, and action-item follow-up. The role requires strong organization, communication, prioritization, multitasking, professionalism, and proficiency with Excel, Word, and calendaring software.

Leads solution operations by translating product strategy into scalable processes, service standards, operating cadences, and client-facing execution plans. Acts as a bridge across product, client service, account management, and delivery teams; drives cross-functional initiatives, risk mitigation, change adoption, training, and continuous improvement. Uses customer feedback and operational performance insights to improve service delivery, influence decisions, and support broader solution operations strategy.

Monitor 24/7 mainframe and distributed batch workloads, data exchanges, job streams, system recycling, and production requests. Investigate failures, perform restarts and JCL overrides, implement emergency changes, track incidents, communicate outages, and support internal and external technical users. Maintain production logs, process emergency software requests, coordinate escalations, and document resolutions. The role requires overnight Thursday-through-Monday coverage, holiday availability, onsite customer support, and the ability to obtain HSPD-12 suitability.

Provides front-desk reception, phone and email support, customer inquiries, calendar management, database reporting, data entry, admissions assistance, inventory support, classroom preparation, student supervision, and light facility tidying at an educational campus.