Top Operations & Support Jobs in Raleigh-Durham, NC

The Executive Director leads Coast to Mountains Preparatory Academy, providing strategic and operational leadership across academics, enrollment, scholarships (OS/ESA/ESTF), finance, partnerships, and talent. Responsibilities include driving enrollment growth, ensuring compliance, managing budgets and staff, developing programs, cultivating community and scholarship relationships, and representing the school publicly to expand access and sustain growth.

Lead and govern IT change and release management: enforce ITIL-aligned processes, facilitate CAB, validate change records, drive ServiceNow enhancements, report metrics, support audit/compliance, and partner with engineering and vendors to improve automation and release practices.

Support development, review, and execution of contracts by analyzing pricing and terms, managing approval workflows, identifying risks, partnering with sales/legal/finance, creating reporting to improve efficiency, and recommending process improvements.

Lead development, documentation, and standardization of project delivery processes for the POR group. Drive continuous improvement, map and analyze processes, scope and manage improvement initiatives, mentor process owners, and implement change management to align operations with business objectives.

Provide 24x7 remote technical support for Baxter Care Communications: troubleshoot and resolve customer and patient issues, document cases, meet KPIs, escalate to internal teams, maintain high service quality, and contribute to process and continuous improvement efforts.

Lead a local IT technical team to deliver and improve site IT infrastructure, services, and user experience. Manage service delivery, lifecycle, compliance (SOx/GxP), vendor contracts, and stakeholder relationships while driving adoption, service improvement, and project implementation aligned to global ETS standards.

Provide phone, email, and WebEx technical support for Qualys products and integrations. Troubleshoot networking, OS, security, and application issues; perform packet capture analysis, Splunk queries, and SQL troubleshooting. Work cross-functionally to resolve global customer/partner requests and ensure high customer satisfaction.

Lead operational oversight and performance management of outsourced contact center partners for North America Fan Support. Drive vendor governance, KPI monitoring (CSAT, AHT, FCR), root-cause analysis, staffing and readiness planning, quality and training alignment, escalation management, and cross-functional continuous improvement initiatives to improve fan experience and operational efficiency.

The Senior Director of Performance Management will lead strategies for performance excellence in life sciences, overseeing a team and establishing frameworks for accountability and improvement.

Support RFP and proposals process by screening opportunities, preparing and submitting bids, coordinating with internal teams, tracking awards and contracts, managing proposal materials and shipping, and maintaining proposal archives and win/loss data.