Top Operations & Support Jobs in Raleigh-Durham, NC

Lead global support operations to transform manual processes into AI-augmented, outcome-based systems. Drive staffing, tiered support models, capacity planning, data-driven improvements, and cross-functional initiatives to improve customer experience and operational efficiency. Build and empower teams, define success metrics, and institutionalize support intelligence at scale.

The Sr. Business Process Analyst manages Operation Data, leads process improvement initiatives, coordinates projects, and communicates with management across the organization.

Gather and document business and user requirements, define system scope, suggest workflow improvements, modify/test/implement third-party software or scripts, lead small-to-mid projects, fully document requirements/testing/code/processes, and mentor Associate Systems Analysts.

Handle inbound and outbound calls to investigate and process fraud cases for credit/debit accounts using fraud detection systems. Monitor cases, mitigate losses, meet performance targets, and participate in training while maintaining high service standards and accurate documentation.

The Executive Assistant will support a real estate team with operations, communication, scheduling, and administration, ensuring efficient data management and collaboration.

Lead operational scaling and acquisition integration for a platform, implement systems and reporting (ERP), partner with owners on day-to-day execution, and drive performance management to grow EBITDA and enable M&A-driven expansion.

Volunteer administrative assistant to support organizational workflows: coordinate across teams, prepare presentations and reports, support internal communications, and assist with ad-hoc support tasks to advance the nonprofit's mission.

Provide high-trust executive support to the founder: manage calendar, travel, personal ops, hiring pipeline, inbox triage, Notion systems, AI agents/automations, and team coordination to anticipate needs and close loops.

Proofread, edit and QA localized Norwegian content and UIs, report linguistic and functional bugs, translate when needed, follow client style guides and test cases, and troubleshoot/escalate issues to ensure high-quality localized deliverables.

Provide administrative and personal support, manage schedules, perform tasks like email management and assist with social media.