Top Operations & Support Jobs in Raleigh-Durham, NC

Lead design, administration, and governance of GTM variable compensation plans; model compensation and headcount scenarios; partner with Finance, HR, and Sales Enablement; own plan rollout, system configuration, and exception handling; and act as RevOps lead for post-close GTM M&A integrations, playbooks, data mapping, and risk tracking.

Provide advanced remote technical support and act as escalation point for engineers. Troubleshoot Microsoft 365/Teams/Exchange, Entra ID, networking (VPN, DNS, DHCP, firewalls), endpoints, backups, and enterprise applications. Maintain ticket documentation, coordinate vendor escalations, mentor junior staff, and contribute to knowledge base and process improvements while meeting service metrics.

Lead GTM Strategy and Revenue Operations to design quota allocation, compensation, territories, headcount planning, and GTM tooling. Own Salesforce-based revenue data model, drive AI-first automations across the GTM tech stack, govern forecasting and compensation, and deliver actionable territory and pipeline insights to enable seller productivity and revenue growth.

Provide first-line technical support for clients: troubleshoot hardware and software, perform installations/upgrades, resolve issues via phone/chat/email, maintain tickets and client documentation, and provide occasional on-site assistance to ensure customer satisfaction.

Lead the design and delivery of AI-enabled revenue workflows: analyze funnel and pipeline data, identify automation and AI opportunities, build/configure automations and copilots, partner with Sales/Marketing/Technology to deploy scalable, measured revenue operations improvements.

Own and run the Deal Strategy intake: review pricing/discounts, triage legal and treasury exceptions, validate order forms, prioritise high-impact deals, maintain clause and pricing playbooks, run cross-functional taskforces, track deal metrics, and design guardrails and enablement for scalable approvals.

Answer inbound phone calls from providers and collection staff to resolve claim status inquiries, explain billing processes and timing, coordinate with internal departments, meet service and availability standards, identify system/procedural issues, and complete assigned projects.

Lead global support operations to transform manual processes into AI-augmented, outcome-based systems. Drive staffing, tiered support models, capacity planning, data-driven improvements, and cross-functional initiatives to improve customer experience and operational efficiency. Build and empower teams, define success metrics, and institutionalize support intelligence at scale.

The Sr. Business Process Analyst manages Operation Data, leads process improvement initiatives, coordinates projects, and communicates with management across the organization.

Gather and document business and user requirements, define system scope, suggest workflow improvements, modify/test/implement third-party software or scripts, lead small-to-mid projects, fully document requirements/testing/code/processes, and mentor Associate Systems Analysts.