Top Operations & Support Jobs in Raleigh-Durham, NC

Own and optimize a portfolio of 45–50 Airtable bases, design interfaces and automations, build integrations with low-code tools, troubleshoot data flows, manage project lifecycles, and advise when workflows should graduate to internal systems.

Handle high-volume inbound calls to qualify warm leads and schedule consultations. Manage, reschedule, and optimize appointments, capture and verify customer information, meet performance metrics, and escalate customer concerns to ensure a positive experience.

Provide functional support and configuration for PeopleSoft 9.2 Financials (GL, AR, Commitment Control). Elicit and document requirements, map requirements to PeopleSoft, analyze PUM images, lead testing/QA, mentor analysts, design workflows (AWE), support upgrades, troubleshoot production and batch/job issues, and create process documentation and test artifacts.

Lead P&L and operational performance for ~50 branches across the Western US. Coach and develop district/branch managers, drive EBITDA, oversee integrations, enforce safety, staffing, sales effectiveness (Sandler), marketing alignment, and continuous improvement.

Provide Robert's Rules guidance to the CEO, review agendas, facilitate meetings, take and distribute minutes, resolve procedural conflicts, and support continuous improvement. Attend weekly standups and commit to at least 4 hours/week; first task will help launch a fundraising campaign.

Lead and scale a global Deal Desk to structure complex SaaS transactions, own deal review and approval workflows, improve quote-to-cash across CRM/CPQ/CLM/billing/ERP, implement AI/ML for efficiency, provide analytics on discounting and deal quality, and build a high-performing global team while advising Sales and executives on strategic deals.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Lead revenue operations and GTM strategy for Customer Success and field engineering: own pipeline health, forecasting, territory design, metrics, tooling roadmap, and data integrations across HubSpot, BigQuery, Hex, and product usage to drive scalable GTM execution.

Lead and optimize creative operations for an agency: manage resourcing, processes, budgets, and onboarding; implement AI and dashboards; shape team culture, career pathways, and participate in strategic planning.

Provide live technical support for Maggie court reporting product: triage and resolve product, hardware, network, and audio issues via tickets, calls, and chats; coordinate escalations to IT and engineering; file bug reports; maintain knowledge base; take on-call shifts for P0 incidents; build runbooks and hardware kits.