Top Operations & Support Jobs in Raleigh-Durham, NC

The GTM Operations Manager will enhance revenue operations by supporting pipeline management, forecasting, performance analysis, and system operations for a scalable revenue engine.

Lead and optimize debit card operations including fraud management, vendor and bank relationships, card supply chain, dispute resolution, tooling administration, and data-driven fraud prevention. Collaborate cross-functionally to implement efficiencies, reduce support tickets, and maintain compliance with payment regulations.

Own day-to-day user interactions across phone, chat, email and social to resolve patient and provider issues, monitor adherence, escalate technical problems, collect user feedback and testimonials, drive improvements, and ensure compliance with SOPs for complaints.

Lead and develop a multi-product SaaS support organization for ERP/CRM solutions. Manage support leads, SLAs, escalations, and process improvements; provide hands-on ERP/accounting troubleshooting; collaborate with Product, Development, Customer Success, and Professional Services; improve metrics, documentation, and customer satisfaction.

Implement, configure, and support client networking and systems for an MSP environment. Provide level-2 technical support, troubleshoot hardware/software (Mac and Windows), manage backups, EDR remediation, RMM tasks, and update client documentation. Participate in projects, maintain certifications, meet KPIs (MTTR, CSAT, utilization, SLA), and perform occasional onsite work and after-hours support.

The Global Learning Operations & Transformation Manager will lead the transformation of operational efficiencies and AI-enabled workflows across Learning & Enablement, establishing a Global Center of Excellence to drive improvements in scalability and visibility of operational processes.

Administer and optimize Transfr's IT environment for a distributed workforce: endpoint management, onboarding/offboarding, hardware procurement, software/MDM/RMM/VPN administration, help desk support, training, and IT projects to scale operations.

Owner of RevOps for an early-stage energy software company: build inbound/outbound pipeline, own HubSpot CRM and automations, enable sales with content and workflows, integrate GTM tools, use AI (Claude Enterprise) to scale operations, and develop reporting and campaign execution.

Provide hands-on IT support for manufacturing and corporate environments: troubleshoot production/test stations, maintain Windows and Linux systems, manage virtualization (VMware/Hyper-V/Azure), networks, monitoring, backups, and automation (PowerShell/Bash). Create documentation and training, work with DB/network/process-control teams, and improve processes through data-driven analysis and quality/safety practices.

Lead end-to-end, multi-property portfolio migrations as the primary client liaison. Coordinate cross-functional teams, manage timelines and documentation, mentor Client Services staff, resolve issues, and improve migration processes to ensure smooth onboarding/offboarding and client satisfaction.