Top Operations & Support Jobs in Raleigh-Durham, NC

Produce real-time closed captions by re-speaking into web-based software for live events. Work remotely on project-based assignments, complete training/qualification, perform pre-event checks, and ensure accessibility with clear speech, accurate grammar, and focused, timely captioning.

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Lead the sales funnel and growth forecasting for Dandy, coordinating between Finance and RevOps, while maintaining reporting infrastructure and supporting strategic decisions.

Senior RevOps leader partnering with the CRO to own GTM operations: manage revenue tech stack, ensure data integrity and forecasting accuracy, optimize lead-to-renewal lifecycle, build revenue analytics and dashboards, and lead cross-functional initiatives to drive ARR growth and operational scale.

Support cross-functional projects to improve operational workflows, perform market and ad-hoc analyses, maintain SOPs and reporting, deep-dive into data to surface trends and recommendations, and clean up CRM and reporting infrastructure. Prepare biweekly operational performance reports and lead initiatives across Sales, Marketing, Product, Operations, Policy, and Finance.

Provide front-line global IT support for ~2500 systems (primarily macOS), troubleshoot hardware/software/network issues, manage hardware asset lifecycle, administer SaaS tools, support AV and video conferencing, run onboarding/new-hire IT training, create knowledge content, and escalate to systems/network teams as needed.

Serve as the on-island liaison for the .ai TLD: manage stakeholder inquiries, coordinate with GOA and Identity Digital teams, support PR/communications, deliver presentations, produce technical documentation and reports, and participate in incident reviews to ensure registry service continuity.

Manage project plans and deliverables for manufacturing digital transformations, collaborating with cross-functional teams and customers, while ensuring communication and organization throughout the process.

Provide multi-channel customer support for payroll tax accounts: research and resolve tax notices, coordinate with tax agencies and internal teams, reconcile liabilities, assist with TPA and POA setups, and contribute to recurring filings and process improvements.

Lead and scale Inspiren's end-to-end product support and contact center operations for hardware and software products. Set strategy, build contact center infrastructure, implement monitoring/alerting and AI/automation, drive proactive issue detection, translate support insights into product improvements, and develop a high-performing team to support expansion into new markets and care settings.