Top Operations & Support Jobs in Raleigh-Durham, NC

Lead and improve administrative operations, internal communications, records and vendor management, and technology systems. Coordinate governance and labor-management activities, host meetings and events, manage intranet and knowledge sharing, and drive process improvements and cybersecurity/IT projects to strengthen organizational infrastructure and operational effectiveness.

Support regional technician availability, scheduling, and resource allocation. Assist incident management, update GANTT and ADP Schedule Planner, address scheduling issues, attend meetings, and help drive SLAs and operational efficiencies.

Lead and scale global QA operations by building governance, standardizing scorecards and calibration, managing regional QA leaders, delivering executive reporting, driving root-cause analysis and continuous improvement, and supporting audit readiness and client-facing quality governance.

Support U.S. program operations across the borrower lifecycle: screen and approve loan applications, assist borrowers during campaigns, manage delinquencies, pilot process improvements, collaborate with partners, perform analysis and project work, and support impact storytelling and training materials.

Handle inbound calls from prospective and current clients about immigration services, guide callers through options and the Manifest portal, document interactions, route and escalate inquiries to attorneys, sales, billing, or case teams, and support clients with uploads and appointment scheduling.

The Partnership Manager will activate new partners, integrate Leap's services into workflows, and manage relations to drive growth and revenue impact.

The Loss Investigation Specialist conducts investigations of claims, prepares reports, and provides documentation while ensuring compliance with regulations and service standards.

The Project & IT Budget Analyst manages project coordination and IT budget oversight, supporting strategic initiatives and ensuring financial accuracy.

The VP of Operations at Shapely will manage patient support operations, oversee operational logistics, and coordinate processes across departments for scaling. This role involves hands-on management and direct interaction with teams to enhance service delivery and performance.

Manage and administer Salesforce and other business systems, ensuring data quality, system integrations, and user training while supporting sales operations and workflow.