Top Operations & Support Jobs in Raleigh-Durham, NC

Leads a 24x7 managed IT services practice across Service Desk, NOC, SOC, field services, and project delivery. Oversees service quality, operational metrics, escalations, capacity, utilization, financial drivers, and continuous improvement. Builds and develops high-performing teams, manages client health and executive escalations, supports retention and growth, and partners across Sales, PMO, Client Experience, and other practices to deliver consistent client outcomes.

Leads complex operational analysis and issue resolution for MoneyPass network operations. Responsibilities include root-cause analysis, tactical planning, stakeholder collaboration, compliance enforcement, dispute and arbitration review, contract and pricing tracking, client communications, invoicing support, and validation of pricing and interchange setups. The role also supports AI adoption, operational process improvements, and data-driven recommendations to senior management.

Provides configuration management, technical writing, documentation, change management, and knowledge management support for cybersecurity and IT programs. Develops and maintains technical artifacts, configuration items, baselines, repositories, procedures, diagrams, reports, and training materials. Ensures documentation is accurate, version-controlled, accessible, compliant with government standards, and synchronized with approved system configurations. Coordinates reviews, approvals, change control, quality assurance, and stakeholder communications throughout the project lifecycle.

Supports and enhances a pension administration system by gathering requirements, documenting processes, analyzing issues, coordinating with stakeholders and vendors, and conducting functional, integration, regression, and user acceptance testing. Performs data validation, reconciliation, reporting, process improvement, change management, and implementation support. The role also tracks defects, risks, decisions, dependencies, and project activities while ensuring system changes meet business and operational needs.

Own subscription, renewal, billing, procurement, CRM, account access, reporting, and operational KPI administration for the Market Insights business. Coordinate with Finance on receivables, validate commercial and financial data, support customer and prospect inquiries, troubleshoot account issues, and conduct business development research. The role requires strong attention to detail, financial fluency, independent judgment, and comfort using CRM, financial, productivity, and AI tools.

Provides executive and leadership support to the CEO and ELT, including calendar and email management, board scheduling, travel and expenses, meetings, events, presentations, project tracking, and confidential communications. The role requires strong organization, discretion, adaptability, and relationship-building in a fast-paced technology environment. This is a contract position covering maternity leave, requiring U.S. residence and availability during Eastern Time business hours.

Lead and grow a product support team for a live digital court reporting product (Maggie). Supervise analysts, triage and lead incident response for P0/P1 events, coordinate escalations to IT and engineering, run on-call rotations, develop runbooks/KB/training, track support metrics, provision hardware kits, and hire and train support staff.

Digitize, restore, remediate, and reformat historic analog and digital visual media in a digital studio. Maintain project logs, asset tracking, archival reports, metadata, chain-of-custody records, and secure file delivery procedures. Collaborate with clients and studio teams on technical information exchange, equipment calibration, quality control, troubleshooting, and high-volume project completion.

Respond to high-volume customer inquiries by phone, live chat, and email; provide product guidance and technical support across financial offerings. Conduct outbound calls, identify customer needs, troubleshoot issues, recognize experience trends, share insights with leadership, and support teammates. The role requires strong communication, empathy, problem-solving, basic software proficiency, and ideally CRM experience.

Supports the CEO as a strategic thought partner by managing calendars, meeting preparation, communications, travel, expenses, priorities, and confidential personal logistics. Provides administrative and calendar support to the VP of People and helps operate the New York City office, including procedures, events, amenities, and employee engagement initiatives. Requires strong organization, judgment, discretion, communication, adaptability, and the ability to work onsite in New York City and travel to Connecticut weekly.