Top Operations & Support Jobs in Raleigh-Durham, NC

Leads revenue systems and operations initiatives across sales and RevOps, mapping commercial processes and converting requirements into AI-powered prototypes and scalable production solutions. Owns and improves the GTM technology stack, including automation and data management, while partnering with developers and senior stakeholders. Applies AI to automate work, improve productivity, and measure business impact across lead management, forecasting, CPQ, and order fulfillment.

Executive Assistant supporting the COO and CGO by managing complex calendars, priorities, communications, meetings, travel, events, presentations, and confidential information. The role coordinates executive and leadership activities, prepares materials and briefings, tracks decisions and follow-up actions, and ensures alignment across senior stakeholders. Success requires high autonomy, discretion, strategic judgment, exceptional organization, communication skills, and the ability to manage competing priorities in a fast-paced corporate and fitness-facility environment.

Provide remote administrative support including calendar and email management, preparing reports and presentations, conducting research, compiling data, and performing general administrative tasks to ensure efficient office operations.

Manage a complex nationwide portfolio of commercial casualty claims, particularly construction-related, contractor liability, New York Labor Law, and excess exposures. Responsibilities include coverage analysis, investigations, reserves, litigation strategy, negotiations, claim resolution, and collaboration with defense counsel, underwriting, legal teams, brokers, and insureds. The role requires maintaining adjuster licenses, monitoring claim trends, ensuring regulatory compliance, and providing technical expertise on complex claims.

Provides product support, training, education, and advocacy for patients, study participants, clinicians, and staff using Cala Health medical devices. Builds customer relationships, documents interactions, handles escalations, serves as a product subject-matter expert, gathers patient feedback, supports emerging business models, and collaborates with marketing, product development, sales, and territory teams.

Provides technical customer support for Deluxe software by resolving complex cases, troubleshooting issues, documenting interactions, meeting service-level objectives, managing escalations, participating in triage meetings, and mentoring peers. The role requires scripting, PC troubleshooting, operating system, networking, antivirus, and Microsoft Office knowledge.

Manage partnerships and sales operations by owning CRM data and reporting, coordinating partner onboarding and activations, building SOPs and automations, tracking partner performance, and supporting sales outreach and pipeline management to ensure flawless execution and scalable processes.

Respond to customer interactions across phone, chat, SMS, email, and social media. Support policy and billing questions, process transactions and policy changes, resolve payment and account issues, investigate system defects, document interactions accurately, protect customer privacy, and handle escalated concerns while meeting service and performance standards.

Own and enhance Salesforce CPQ and Quote-to-Cash architecture, including pricing engines, product catalogs, bundles, approvals, custom JavaScript, and enterprise Salesforce Flows. Diagnose production issues, optimize calculation performance, manage sandbox releases through Gearset Pipelines, and partner with Go-to-Market, Finance, and Product stakeholders. The role also mentors administrators, leads technical initiatives, and uses AI development tools to accelerate configuration, testing, and system improvements.

Answer inbound calls and handle live chats for clients’ businesses from home. Responsibilities include capturing leads, taking orders, scheduling appointments, sending messages, handling relay and legal intake calls, and making outbound calls when needed. Associates work in a fast-paced environment, meet quality and productivity targets, complete training, maintain reliable attendance, and use their own computer and internet connection.