Top Operations & Support Jobs in Raleigh-Durham, NC

Short-term, remote paid project to export and redact personal financial data from at least seven apps/services (covering five mandatory categories), create two financial artifacts, follow quality and recency requirements, and submit redacted files for review and final approval.

Lead RevOps role supporting B2B clients: design strategic frameworks to improve data, technology, and processes; manage Everpeak colleagues and client expectations; execute internal projects; research and trial new software and AI. Part-time or full-time; must live within one hour of downtown Chicago.

Provides phone and electronic customer support for medical professionals, patients, laboratories, partners, and sales teams. Obtains missing test, patient, billing, and physician information; communicates test status and results; schedules mobile phlebotomy and genetic counseling; triages technical issues; manages accounts and orders; documents interactions; handles complaints; supports account setup and supply tracking; and mentors new employees while protecting PHI under HIPAA.

Leads company strategy and operations directly with the CEO at an early-stage payments fintech. Owns planning, goals, operating cadence, executive and board materials, cross-functional execution, operational team management, service levels, staffing, escalations, and decision analysis including pricing, corridor economics, partnerships, and market entry. Partners with product on prioritization and market strategy while managing support, product operations, and compliance operations.

Provide bilingual English and Spanish customer support by phone for top-tier client brands. Assist customers, resolve concerns, guide users toward answers, and de-escalate challenging interactions. The role requires a professional demeanor, a quiet workspace, dedicated Windows computer, quality headset, and installation of company security software and a 2FA app. Commitment is 10 hours weekly for approximately 90 days, with flexible scheduling across weekday and weekend project hours.

Lead company-wide strategy and operating cadence directly with the CEO. Manage customer support, product operations, and compliance operations; own planning, goals, service levels, executive workstreams, board materials, and cross-functional execution. Analyze corridor economics, pricing, partner performance, market entry, and build-versus-buy decisions. Support product prioritization and competitive positioning while ensuring operations scale within regulated payments and fintech environments.

Manages advancement operations supporting fundraising, donor engagement, and communications. Responsibilities include maintaining donor data in Bloomerang, processing gifts, preparing reports, coordinating communications calendars and content, managing project timelines, budgets, vendors, contracts, and production workflows, supporting fundraising campaigns and donor meetings, and developing donor communication journeys. The role requires strong organization, writing, data management, cross-functional coordination, and proficiency with cloud-based collaboration tools.

Handle guest and host support cases across chat, email, phone, and SMS. Resolve booking issues, mediate disputes, process cancellations and adjustments, and use AI tools and knowledge bases to draft accurate responses. Track response-time and quality metrics, maintain detailed case notes, escalate appropriately, and identify recurring policy or product issues for leadership. Participate in team standups and contribute to a collaborative remote culture.

Leads support, administration, service delivery, reporting, vendor relationships, and lifecycle management for financial and administrative applications. Oversees application incidents, operational metrics, business intelligence solutions, dashboards, upgrades, integrations, and continuous improvement. Partners with Finance, Accounting, Billing, Procurement, HR, and other stakeholders while managing and developing support and operations teams. Supports platforms including Elite 3E, Intapp, UKG, Power BI, and SSRS.

Provides advanced internal IT support across identity, devices, software, SaaS, and workplace applications. The role resolves complex employee technology issues, manages support workflows, builds AI-assisted automations and self-service resources, analyzes support metrics, and improves onboarding, access, device, and software processes. It also coordinates with security, infrastructure, endpoint, identity, and enterprise systems teams while supporting distributed employees across time zones.