Top Operations & Support Jobs in Raleigh-Durham, NC

The Revenue Technology Analyst manages the CRM and revenue tech stack for sales, marketing, and customer success teams, ensuring data reliability and effective workflows.

The Senior Renewal Operations Manager builds and scales operations for high-volume renewals, ensuring reporting accuracy, data integrity, and operational processes across teams.

The role involves implementing and improving the software development lifecycle (SDLC) using Jira and Confluence, configuring workflows, automating processes, and ensuring tool adherence across teams. Responsibilities include managing reporting, partnerships with engineering teams, and enabling effective product operations.

Manage procurement strategies and category management, driving cost savings and supplier performance while overseeing a team and developing sourcing strategies.

Lead the administrative transition experience for financial advisors, ensuring seamless onboarding and enhancing the advisor experience through strategic coordination and relationship management.

Manage and triage customer support tickets, execute SOP-driven workflows, coordinate follow-up with cross-functional teams, document actions clearly, escalate when needed, and identify process improvements to maintain reliable day-to-day support operations.

Perform quality audits and controls for benefits administration (COBRA/LOA/retiree), own reports and process documentation, support system testing and bug validation, identify process gaps, assist onboarding/offboarding, support client inquiries, approve refunds, train and liaise with internal teams to drive process improvement and ensure accurate end-to-end resolution.

Lead enterprise quality governance for GO-Title: define QMS standards, drive operational quality strategy and continuous improvement, oversee metrics and corrective actions, engage stakeholders, mentor quality leads, and present executive-level reporting.

Work hands-on with employee-owned small businesses to deliver turnarounds, transformations, and growth. Provide strategic support, coaching, and operational implementation as an advisor, co-manager, or interim manager. Travel frequently to onsite engagements and lead implementation of financial and operational changes.

Provide advanced technical support and escalation for Merge Healthcare products. Troubleshoot complex hardware, OS, network, and medical-imaging issues; handle inbound/outbound calls; document cases in CRM; perform remote upgrades and preventative maintenance; escalate and drive resolutions; contribute to knowledgebase; maintain customer satisfaction. Travel ~10%.