Top Operations & Support Jobs in Raleigh-Durham, NC

Own the operational infrastructure for partnerships and M&A, including Attio CRM administration, data migration, workflow automation, target mapping, scoring models, pipeline reporting, and repeatable processes. Build trusted systems and insights for corporate development while coordinating with Product, Data, Legal, Growth, and Clinical Operations. Maintain accurate data, improve workflows, track targets, and support partner and acquisition lifecycle execution.

Owns production and submission of CDRL deliverables for a federal deployment program. Interprets DIDs and DD-1423 requirements, coordinates technical contributors, authors and edits program documentation, manages review cycles and version control, maintains deliverable tracking, and supports compliance activities. Produces SOPs, run-books, configuration guides, and after-action reports while ensuring documents meet government standards and accessibility expectations.

Answer inbound calls and handle live chats for clients’ businesses from home. Responsibilities include capturing leads, taking orders, scheduling appointments, sending messages, handling relay and legal intake calls, and making outbound calls when needed. Associates work in a fast-paced environment, meet quality and productivity targets, complete training, maintain reliable attendance, and use their own computer and internet connection.

Directs the company’s operating infrastructure to support profitable growth. Builds operating systems, dashboards, scorecards, financial forecasting, accountability structures, and leadership cadences across Client Success, Creative, Revenue Operations, and Finance. Partners with the CEO and department leaders to translate strategy into measurable goals, improve resource allocation, strengthen people systems, identify risks, and resolve inefficiencies. Oversees cross-functional change, organizational design, performance management, and execution without personally handling every departmental task.

Provide technical support for customers implementing Soracom’s IoT platform. Investigate and resolve issues with engineers and AI, deliver accurate customer-facing responses, maintain documentation and knowledge bases, and relay customer feedback into product improvements. The role requires networking, cloud, Linux, CLI, AI evaluation, and strong communication skills in a fully remote, multicultural environment aligned with Mountain or Pacific time zones.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.

Provides bilingual English-Spanish administrative support for a branch office, including phone coverage, mail and UPS preparation, clerical tasks, Q360 support, email response, service-call invoicing, monitoring backup, field timesheets, scheduling or dispatch support, and customer service. Requires strong organization, multitasking, communication, computer, billing, and technician scheduling skills.

Supports residential community operations, resident accounts, rent collections, leasing, applications, renewals, move-ins and move-outs. Coordinates maintenance requests, responds to resident concerns, maintains records, assists with financial reporting and compliance, and supports marketing and resident engagement initiatives. The role requires strong customer service, organization, communication, financial accountability, and knowledge of property management systems and Fair Housing practices.

The Assistant Revenue Manager develops dynamic pricing strategies, manages inventory across booking channels, forecasts revenue, analyzes market and booking data, and monitors occupancy, ADR, RevPAR, and other KPIs. The role provides pricing recommendations, maintains relationships with distribution partners, collaborates with sales, marketing, and operations, and advises homeowners on revenue optimization strategies. Strong analytical, organizational, communication, Excel, reporting, and dashboard-building skills are required.

Provides first-level analysis, triage, troubleshooting, monitoring, and resolution for customer incidents and technical requests. Communicates proactively with customers, documents issues and resolutions, escalates to Level 2 support when needed, collaborates with vendors, and follows ITIL practices. The role requires familiarity with operating systems, servers, virtualization, Linux, networking, firewalls, and command-line tools. It includes a three-month training period and may involve day or overnight shifts.