Top Operations & Support Jobs in Raleigh-Durham, NC

Provide phone, email, and WebEx technical support for Qualys products; diagnose networking, OS, and security issues; perform packet capture analysis, Splunk queries, database troubleshooting, and collaborate with cross-functional teams to resolve customer incidents and maintain high customer satisfaction.

The Director of Revenue Operations will establish and manage the RevOps function, optimizing systems, data, and processes that drive sales, marketing, and customer success, while leading a growing team.

Supervise and support hospital-deployed service robots: monitor safe operation, collect data, troubleshoot, communicate with hospital staff, onboard and train associates, publish schedules, approve timecards, and manage coverage and escalations.

Provides administrative, reporting, workforce management, and project coordination support for Call Center and Customer Success operations. Maintains operational reports, trackers, documentation, and action items; coordinates onboarding and initiative deliverables; monitors call queues and staffing during peak periods; supports compliance, audits, corrective actions, and process improvement. Works with leaders and business partners to improve operational efficiency and ensure timely execution of sales, retention, and service-level initiatives.

Leads the end-to-end provider termination process, coordinating stakeholders across business functions and regions. Uses process analysis, benchmarking, data analytics, and re-engineering to improve member, provider, and associate experiences while reducing friction and costs. Establishes governance, prioritizes improvement opportunities, develops leadership insights, and advises senior executives on complex functional strategies. Requires expertise in payer/provider contracting, business process improvement, cross-functional influence, and project or people leadership.

Investigates, evaluates, negotiates, and resolves automobile physical damage claims. Reviews coverage, vehicle damage, liability, applicable laws, subrogation potential, and financial losses; coordinates repairs, settlements, rentals, inspections, and claim payments. Documents claim files, identifies policyholder benefits, refers cases when necessary, and manages claim closure using company systems. The role may handle total losses, direct repair shop compliance, and simple litigation cases.

Manages homeowners insurance claims from assignment through closure. Responsibilities include contacting insureds, investigating losses, analyzing policy coverage and state law, evaluating damages and claim value, reviewing estimates, negotiating settlements, approving payments, identifying recovery opportunities, documenting claim files, and referring complex matters to appropriate units. The role is primarily remote, with occasional travel and potential in-person inspections or meetings.

Leads and scales U.S. business operations across consulting, systems integration, and service organizations. Establishes standardized workflows, monitors project cost, schedule, and margin performance, governs operational data and executive reporting, oversees billing and revenue enablement, and manages procurement, vendors, inventory, logistics, and facilities. Partners with executive leadership and Finance to improve scalability, profitability, compliance, and operational discipline.

Provides empathetic, efficient customer support across multiple channels; documents interactions in CRM software; analyzes issues and proposes solutions; applies product knowledge to educate users; shares customer feedback and sentiment trends; develops support documentation; and supplies scenario-based input to train AI systems. Requires at least three years of professional customer support experience, strong communication and problem-solving skills, CRM proficiency, and experience managing complex cases.

Supports Digital Experience Center operations across multiple financial institution clients. Configures and administers CCaaS platforms, IVR routing, conversational AI, electronic forms, knowledge content, reporting, and vendor cases. Assists with client implementations, testing, documentation, release reviews, incident tracking, troubleshooting, and post-launch stabilization. The role requires careful validation, analytical problem-solving, cross-functional collaboration, and delivery of accurate client-facing operational assets in a remote environment.

Coordinates eCommerce site operations, including product launches, SKU updates, promotions, pricing, content, merchandising, and campaign changes. Performs quality assurance, site testing, troubleshooting, and performance analysis while maintaining the operations calendar. Collaborates with merchandising, marketing, creative, UX/UI, technology, and customer service teams to improve product discoverability, conversion, customer experience, and business results.

Provides remote executive and administrative support, including calendar and inbox management, meeting coordination, proposal preparation, process documentation, CRM and database administration, SharePoint file organization, project coordination, vendor communication, and optional QuickBooks invoicing support.