Top Operations & Support Jobs in Raleigh-Durham, NC

The role involves leading the technical delivery of portfolio management platforms, overseeing architecture, integration, operations, risk management, and vendor governance, while managing a technology team.

Own the demand-side merchandising and discoverability strategy for Airbnb Experiences. Partner with Product, Engineering, and Supply on ranking, personalization, placement, and experimentation. Build dashboards and measurement systems to evaluate discoverability and merchandising performance, close analytics gaps, and guide investment decisions. Influence technical roadmaps, align senior stakeholders across competing mandates, and coordinate channel strategies with marketing leads.

Support and improve Zoom's connected planning platform by triaging user issues, provisioning access, coordinating enhancements, conducting root-cause analysis, participating in UAT and data validation, creating documentation, and partnering with Finance, GTM, and People teams to drive model/report cleanup and operational improvements.

Own complex customer escalations from troubleshooting through resolution across web services, APIs, SDKs, databases, and integrations. Diagnose issues using logs, network traces, code debugging, and technical tools; collaborate with Support, Product, and Engineering to identify root causes and document bugs. Apply AI-powered diagnostics and machine learning to detect patterns and automate troubleshooting. Create technical documentation, prioritize cases, and communicate solutions to technical and non-technical audiences.

Provide Robert's Rules guidance to the CEO, review agendas, facilitate meetings, take and distribute minutes, resolve procedural conflicts, and support continuous improvement. Attend weekly standups and commit to at least 4 hours/week; first task will help launch a fundraising campaign.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Investigate and resolve escalated technical issues across lending applications, databases, servers, APIs, and integrations. Review logs, reproduce issues, execute queries, document findings, and collaborate with developers on resolutions. Support testing, releases, deployments, disaster recovery, and technical documentation. Communicate solutions to customers and internal teams, serve as a technical escalation resource, and mentor support staff.

Provides front-line phone and email support for Fluke customers, including quotes, RMA setup, order processing, expediting, and order-status updates. Reviews purchase orders for pricing, part numbers, quantities, terms, and compliance requirements. Maintains customer records, researches discrepancies, coordinates issues across departments, and supports customer satisfaction. The role requires accurate multitasking, strong communication, organizational ability, and proficiency with office, ERP, CRM, and phone-system software.

Provides administrative support for grant applications from intake through submission. Responsibilities include managing grant calendars and deadlines, extracting portal requirements, setting up client profiles, assembling application forms and nonprofit documents, entering approved content, proofreading submissions, checking completeness and formatting, submitting applications, capturing receipts, and updating statuses in AgentPro. The role prioritizes accuracy, deadline management, portal navigation, and proactive identification of missing information.

Leads the strategy, architecture, and execution of the company’s go-to-market systems and revenue technology ecosystem. Owns Salesforce, CPQ, forecasting, BI, automation, integrations, data infrastructure, territory, quota, and compensation systems. Builds AI-enabled workflows, manages vendors, develops multi-year systems roadmaps, partners with executive commercial and technical leaders, and leads a revenue systems and business operations team.

Manages pre-award research administration for a portfolio of principal investigators, including funding opportunity reviews, proposal preparation and submission, budget development, compliance checks, electronic applications, sponsor communication, and award transitions. Collaborates with internal teams, sponsors, and partner institutions while ensuring adherence to federal regulations, institutional policies, and sponsor requirements.