Top Operations & Support Jobs in Raleigh-Durham, NC

Scale go-to-market operations by building automations, standardized processes, dashboards, reports, and KPI frameworks. Partner with sales, product, data, and leadership teams to improve revenue performance, analyze opportunities, test workflows, and provide strategic recommendations. The role requires strong SQL and BI skills, end-to-end solution development, cross-functional collaboration, and proactive process improvement in a fast-growing technology company.

Manage standard and complex client account onboarding, including trusts, estates, LLCs, partnerships, and corporations. Review documentation, resolve NIGO items and exceptions, ensure regulatory and custodian compliance, and maintain accurate Salesforce records. Serve as a liaison and subject matter resource for advisor teams, provide quality control and mentorship, improve onboarding processes, and support scalable service delivery for high-net-worth clients.

Lead daily operations for a Lab Visit Support team of approximately 10 Member Support Agents. Responsibilities include real-time staffing and workload allocation, coaching and performance management, escalation resolution, quality oversight, onboarding, KPI monitoring, process improvement, cross-functional collaboration, and reporting operational insights. The role requires rotating weekend and holiday on-call coverage and supports members during lab visits, including Quest and mobile phlebotomy appointments.

Drive strategic planning, operating model design, governance, prioritization, and cross-functional execution across IP Networks. Establish KPIs, OKRs, dashboards, and performance metrics; translate strategy into measurable plans; resolve operational inefficiencies; and lead AI-enabled workflow automation to improve productivity, scalability, and decision-making. Partner with Product, Engineering, Finance, Sales, Supply Chain, and senior leadership to deliver strategic business outcomes.

Own the go-to-market systems function across Marketing, Sales, and Customer Success. Administer and govern HubSpot, orchestrate Clay and Unify integrations, design scalable workflows and lifecycle processes, prioritize high-impact improvements, document systems, and translate cross-functional needs into reliable GTM plays. The role also requires testing, QA, stakeholder enablement, and strategic use of AI and modern GTM tools.

Support the Co-Founders by owning communication, customer support, project execution, social media coordination, scheduling, and operational systems. The role requires proactive decision-making, discretion, rapid response, strong written communication, and the ability to close tasks independently. The assistant will use Google Workspace, Jira, and AI tools to organize work, accelerate research and writing, coordinate outreach and suppliers, surface risks, and reduce founder involvement in day-to-day operations.

Supports company founders by owning communication triage, customer and community support, project execution, social media coordination, scheduling, documentation, and operational systems. The role requires independent judgment, fast response times, discretion, proactive risk management, and closing tasks without reminders. The assistant will coordinate research, outreach, suppliers, simple SOPs, and ad hoc initiatives while using AI tools to accelerate writing and research.

The Director of Revenue Operations will manage the GTM tech stack, lead AI tool adoption, oversee revenue reporting, and develop the RevOps team, ensuring alignment between Sales, Marketing, and Finance teams.

Manage document control and information workflows for a large data center construction program. Responsibilities include administering document platforms and permissions, maintaining registers and revision histories, processing submittals and RFIs, controlling drawings and change packages, publishing meeting records, coordinating turnover documentation, supporting SOPs, and conducting quality audits. The role collaborates across engineering, procurement, construction, commissioning, and field teams, with 90% remote work and 10% travel to the Texas project site.

Supports business analysis across projects by scoping initiatives, structuring backlogs, analyzing stakeholders and processes, eliciting requirements, documenting as-is and to-be states, and creating user stories. Participates in Agile ceremonies and collaborates with clients, product owners, and development teams. The role requires Salesforce knowledge, familiarity with Agile and Scrum, and experience using requirements-gathering and process-mapping tools such as Jira and Lucidchart.

Thiess is accepting resumes for a talent pipeline to identify candidates for future mining, resource solutions, land reclamation, engineering, and site-based opportunities across the United States. Applicants should submit an up-to-date resume, areas of interest, and any relevant certificates. The recruiting team will retain submitted information and contact candidates when suitable openings arise. Selected U.S. employees must complete applicable post-offer drug, alcohol, medical, and qualification checks.