Top Operations & Support Jobs in Raleigh-Durham, NC

The Site Manager oversees daily operations of fuel maintenance projects for USACE, ensuring compliance with regulations, safety standards, and quality control while managing a team and interacting with subcontractors and clients.

Versar offers SkillBridge internship for transitioning service members, providing hands-on experience in various fields including logistics, engineering, and IT.

Lead the development and negotiation of healthcare provider contracts, managing a team and ensuring regulatory compliance while improving network strategies.

The Fee Schedule Analyst analyzes guidelines and prepares software specifications for medical bill review in Workers' Compensation and No-Fault insurance, providing support and documentation for internal and external customers.

The Client Solutions Manager oversees project management for client projects, coordinating with business and tech teams while ensuring effective communication and deliverables adherence. Responsibilities include gathering requirements, managing workflows, and maintaining project timelines.

The Administrative Assistant manages schedules, coordinates communications, maintains records, prepares reports, and supports executives or team members with various administrative tasks.

The Escrow Processor coordinates escrow transaction paperwork, communicates with involved parties, and manages documentation for title orders and payoffs, ensuring timely file progression and accuracy in a high-volume environment.

The Technical Implementation Manager coordinates the client implementation process, leading discovery sessions, designing solutions, training teams, and ensuring successful project execution across multiple stakeholders.

The Director of Launch Management is responsible for ensuring operational readiness and accountability for every product launch, maintaining the Launch Calendar, coordinating cross-functional teams, providing visibility on launch status, and driving continuous improvement in the launch process.

Oversee the operations of the Insurance Program, manage a team, enhance processes, ensure compliance, and drive customer satisfaction.

Supervises a team in day-to-day operational activities, manages performance reviews, makes hiring recommendations, and ensures compliance and quality.

Coordinate commercial title processes and vendor workflows: research orders, provide ordering instructions, validate documents, update file status, resolve issues to meet SLAs, onboard and manage vendors, analyze vendor performance, escalate complex title issues, and support title production and settlement preparation.

Handle high-volume customer inquiries via email and social media, resolve issues using company policies, maintain account records, escalate when needed, and deliver empathetic, timely support while using support tools and spreadsheets.

Lead and supervise ServiceNow platform operations and a team of analysts/developers. Oversee configuration, integrations, governance, CAB, incident management, SLAs/KPIs, reporting, and continuous improvement while supporting hiring, training, and executive reporting.

Provide senior-level Windows server and virtualization administration, storage and backup maintenance, and IAM support. Assist with Exchange to Microsoft 365 migration, Active Directory restructuring, PC/laptop deployments, and intermittent help desk support for users. Develop support documentation and collaborate with the agency's IR team.

Lead and scale a new Customer Support function: build processes, SLAs, ticket routing, knowledge base, and KPIs. Manage a small support team, create dashboards, handle escalations, partner cross-functionally to drive product fixes, and use data to improve team performance and customer experience.