Top Operations & Support Jobs in Raleigh-Durham, NC

Engages with customers through online chat, answers questions, provides accurate information and solutions, resolves issues efficiently, documents interactions, and contributes to customer service improvements. The role requires strong written communication, multitasking, time management, basic computer proficiency, and a customer-focused attitude.

Provides technical support for Microsoft customers, troubleshooting complex database, RDBMS, and SQL issues. Responsibilities include resolving and escalating incidents, maintaining support requests, improving self-service and automation, documenting solutions, mentoring colleagues, collaborating with engineering and product teams, and delivering strong customer service. The role requires customer-facing technical support experience, database expertise, communication skills, and the ability to solve complex issues under pressure.

Provides remote customer support to travelers before, during, and after trips. Responsibilities include answering travel inquiries, updating itineraries, handling cancellations and special requests, monitoring upcoming trips, proactively communicating with clients, and resolving issues while maintaining a positive customer experience.

Documents, maps, and improves cross-functional operational workflows. Creates and maintains SOPs, work instructions, onboarding materials, and process documentation. Monitors metrics, conducts adherence audits, facilitates workshops, identifies bottlenecks, and supports implementation of process improvements. Collaborates with operations, customer experience, marketing, and product teams while maintaining version control and brand-consistent communications.

Enter, update, verify, and maintain member and client data across databases and related systems. Identify and correct errors, process forms, invoicing details, and membership changes, organize electronic records, resolve discrepancies, and produce basic reports. The role requires accuracy, confidentiality, strong organization, reliable typing, and proficiency with Microsoft Office and database or CRM systems.

Provide timely, professional customer support via live chat, resolve inquiries, recommend products using product knowledge, collaborate cross-functionally, and continuously improve service skills.

Manages infrastructure capacity requests through case management systems, including triage, validation, routing, escalation, queue management, and closure. Maintains case records, capacity logs, budget trackers, and operational documentation. Uses Excel to reconcile data and produce reports on volumes, backlogs, timeliness, escalations, and accuracy. Coordinates with stakeholders, identifies recurring issues, and recommends process improvements while following established procedures and escalation guidelines.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Support the Co-Founders by owning communication, customer support, project execution, social media coordination, scheduling, and operational systems. The role requires proactive decision-making, discretion, rapid response, strong written communication, and the ability to close tasks independently. The assistant will use Google Workspace, Jira, and AI tools to organize work, accelerate research and writing, coordinate outreach and suppliers, surface risks, and reduce founder involvement in day-to-day operations.

Build and lead the organization’s revenue operations function, establishing forecasting, CRM strategy, reporting infrastructure, and revenue lifecycle processes. Partner with Marketing, Sales, and Client Success leadership to improve pipeline management, customer lifecycle design, renewals, retention, and tool adoption. Manage and develop a growing Revenue Operations team while driving cross-functional collaboration and translating data into actionable insights.

Own and consolidate the customer support knowledge base for human specialists and an AI Support agent. Audit, migrate, structure, and maintain articles, troubleshooting guides, and product documentation. Keep content current with weekly product releases, use ticket and search data to identify gaps, and build AI-assisted workflows for content creation and maintenance. Partner with Product, Engineering, AI Support, and Enablement SMEs to validate and improve knowledge quality, accuracy, and adoption.