Top Operations & Support Jobs in Raleigh-Durham, NC

Manage end-to-end group health benefits renewals for an assigned client block: gather data, coordinate RFP/quotes from carriers, analyze quotes, create renewal presentations and Benefits User Guides, support underwriting, assist sales with medical quoting and enrollments, prepare enrollment materials, and transition clients to service teams.

Seeking Backup and Restore Administrators skilled in TSM and Netbackup. Responsibilities include managing backup and restoration processes.

Provide high-touch support to the Managing Partner and Chief of Staff, managing calendars, stakeholder communications, meeting and travel logistics, Investment Committee administration, expense reports, office reception backup, and special projects. Act as accountability partner, maintain confidentiality, and support adoption of project management and AI tools.

Provide advanced IT support and administration for hardware, server OS, web applications, licensing, and backup solutions. Manage license servers and monitoring tools, troubleshoot end-user and performance issues, collaborate on networking problems, and complete independent projects while offering occasional night/weekend support.

Lead and produce sophisticated prospect research to inform fundraising solicitations and donor management. Manage prospect portfolios, verify capacity and contact details, analyze constituent data to identify opportunities, ensure data hygiene with operations teams, provide strategic insights to fundraising partners, and maintain best-practice standards and professional development.

Provide L3 application production support and automation; develop scripts (Perl/Python/Bash), troubleshoot Oracle/PL-SQL applications, manage virtualization and virtual data center environments, and apply ITIL practices.

Provide senior-level Wintel systems administration and leadership for 24x7 production environments. Manage monitoring, incidents, patching, change and asset management, virtualization, Active Directory/Exchange, networking, security operations, and engineering governance. Mentor junior staff, meet SLAs, improve processes/tools, and deliver assigned project and operational work.

Provide phone, email, and WebEx technical support for Qualys products; diagnose networking, OS, and security issues; perform packet capture analysis, Splunk queries, database troubleshooting, and collaborate with cross-functional teams to resolve customer incidents and maintain high customer satisfaction.

The Director of Revenue Operations will establish and manage the RevOps function, optimizing systems, data, and processes that drive sales, marketing, and customer success, while leading a growing team.

The Operational Consultant supports franchisees by enhancing operational processes, driving profitability, ensuring compliance, training staff, and improving customer experience across franchise locations.