Top Operations & Support Jobs in Raleigh-Durham, NC

Supports an end-to-end business workflow transformation project, from stakeholder discovery and current-state process mapping through future-state design, low-code prototype deployment, user feedback, analytics, AI enablement, and business-value assessment. The intern collaborates with business stakeholders, configures workflow orchestration using the Power Platform or approved tools, identifies bottlenecks and improvement opportunities, and develops practical automation solutions.

Supports assigned departments and projects under close supervision by preparing reports, tracking results, coordinating activities, answering inquiries, editing documents, analyzing data, participating in meetings, conducting research, and assisting with special projects. This temporary internship is limited to current or former HNTB interns and requires enrollment in a related undergraduate or graduate program.

Own and govern the ServiceNow CMDB and Configuration Management System, ensuring accurate configuration items, relationships, discovery data, service mapping, and lifecycle processes. Lead CMDB upgrades and integrations across cloud, infrastructure, and container environments, including AWS, Kubernetes, OpenShift, and Tenable. Partner with IT teams and business owners, monitor data quality and platform performance, enforce ITIL processes, and provide reporting, audits, and continuous improvement recommendations.

Provides executive administrative support to senior technology leaders by managing calendars, meetings, travel, expenses, presentations, events, confidential information, and office logistics. Coordinates global meetings and hybrid events, supports technology teams, manages conference room and collaboration technology setup, and works cross-functionally to prioritize schedules and business needs. The role requires strong organization, communication, judgment, discretion, multitasking, and four days per week onsite in Durham, North Carolina.

Leads a small team supporting Salesforce, Gainsight, and connected commercial systems. Owns platform architecture, data models, integrations, roadmaps, governance, analytics, customer health scoring, automation, and AI-enabled workflows. The role combines strategic planning with hands-on configuration, troubleshooting, SQL analysis, documentation, proofs of concept, stakeholder management, and implementation delivery.

Supports wealth-management operations by maintaining portfolio platform data, account and transaction coding, reporting configurations, and data integrity. Performs audits, troubleshoots platform issues, supports advisors and internal teams, explains performance methodologies, builds custom queries, improves processes, and assists with projects involving billing, trading, tax reporting, composites, and performance data.

Leads a business operations team supporting sales through pipeline analytics, forecasting, territory and quota planning, reporting, dashboards, and executive communication. Partners with Sales, Finance, Revenue Operations, Customer Success, and Marketing to improve processes, standardize metrics, manage operating rhythms, and deliver strategic initiatives. Oversees managers and analysts, headcount planning, performance development, and cross-regional operational consistency.

Provides technical support for hardware, software, networks, peripherals, email, and remote users. Responsibilities include troubleshooting, equipment setup, repairs, user account management, backups, disaster recovery, software deployment, documentation, vendor escalation, and user training. The role also administers computer networks, tracks support requests, supports new system requirements, and provides on-call assistance and travel as needed.

Leads field technicians and owns daily operational performance, customer experience, revenue, gross profit, service quality, and team development. Responsibilities include coaching technicians, conducting ride-alongs, completing performance reviews, facilitating team meetings, improving field processes, coordinating with dispatch, resolving escalations, and ensuring adherence to company service standards. Success is measured through operational KPIs, customer reviews, membership and replacement sales, truck goals, and right-the-first-time completion.

Oversee daily Client Services operations, including workflow, staffing coverage, service levels, productivity, quality, escalations, and performance reporting. Provide guidance and mentoring to associates, coordinate issue resolution, support leadership action plans, and drive process improvements. Assist with implementing new technologies and workflows, preparing dashboards, and advancing departmental initiatives while maintaining a customer-focused environment.