Top Operations & Support Jobs in Raleigh-Durham, NC

Serves as the first point of contact for clinical research participants, sponsors, and visitors. Manages reception, phone calls, reminders, forms, scanning, shipments, office supplies, participant referrals, compensation cards, and regulatory document filing. Maintains an organized reception area and provides administrative support to site leadership and participant recruitment staff.

Manages all funeral home operations, including funeral service planning, facility preparation, staff supervision, scheduling, embalming oversight, vendor coordination, administrative services, receivables, compliance, client relations, and community partnerships. The role also supports marketing and business growth, handles complaints and contracts, and may perform funeral director duties. Availability for evenings, weekends, and holidays is required.

Provides first-level IT support across medical clinics and corporate offices. Troubleshoots Windows hardware, software, peripherals, Microsoft 365, Intune devices, networking, and business applications. Handles onboarding, offboarding, equipment provisioning, ticket documentation, inventory, EMR support, technology rollouts, and clinic migrations while following HIPAA and IT security policies.

Provides administrative, operational, and project coordination support to the Strategy and Resource Mobilization team. Responsibilities include processing consultant agreements and invoices, coordinating meetings and limited travel, maintaining trackers and knowledge management systems, compiling reports and dashboards, managing internal communications tools, and overseeing employee onboarding. The role requires strong organization, discretion, problem-solving, and follow-through in a fast-paced, matrixed environment.

Leads and scales a global technical support organization providing 24/7 coverage. The role establishes support models, escalation paths, workflows, metrics, knowledge management, and continuous improvement practices. It serves as a senior escalation point for complex customer issues and partners with Engineering, Product, Sales, and Services to resolve root causes and improve products. The manager also builds global teams, coordinates follow-the-sun operations, develops technical capability, and uses case data to improve customer experience and support efficiency.

Provides administrative and litigation support to attorneys, including calendar and deadline management, meeting and travel coordination, expense processing, legal document preparation, electronic file maintenance, NetDocuments support, e-filing, docketing, conflict checks, client and matter openings, engagement documentation, and billing follow-up.

Configure and optimize Oracle HCM Absence Management across global leave programs. Diagnose data, workflow, integration, and production issues; support testing and quarterly releases; maintain documentation and controls; and partner with HR, Payroll, Benefits, IT, and architecture teams. Lead HRIS workstreams, process improvements, automation, M&A integrations, stakeholder training, and governance activities while ensuring compliant, accurate, and scalable absence operations.

Leads a 140-person North Carolina engineering office, overseeing profitability, P&L, strategic planning, business development, client relationships, technical oversight, quality, staffing, and community engagement. The role develops markets, manages risks and contractual arrangements, coordinates regional operations, supports government and private-sector clients, and builds organizational talent and succession plans. It requires extensive engineering or project management experience, supervisory leadership, operations and business development expertise, and familiarity with alternative delivery methods.

Provide first-line support and troubleshooting for an HPC environment, monitor system health, triage incidents, perform maintenance and patching, and produce runbooks and documentation. Improve processes and escalate to SMEs for complex issues while supporting scheduling, compute, storage, and access concerns.

Keel Labs invites individuals who do not find a suitable current opening to submit their information and a letter of interest. The company will contact candidates if future opportunities align with their qualifications. Keel Labs develops climate-focused solutions derived from ocean resources and supports sustainable innovation.