Lead and coordinate managed services engagements for healthcare customers: develop project plans, track milestones and risks, coordinate cross-functional teams, drive implementations/upgrades, improve adoption, and ensure consistent customer outcomes and renewals. Provide documentation, status reporting, and program improvement recommendations.

Manage small-to-medium software deployment projects for healthcare customers from planning through rollout. Coordinate cross-functional teams, oversee schedules, budgets, risks, and stakeholder communications, maintain project documentation, facilitate status meetings, support SOW/estimates, and identify upsell opportunities while improving Professional Services delivery.