Top IT Support & Helpdesk Jobs in Pittsburgh, PA

Provide Tier 1 support for the UCAP platform: triage incidents and service requests, perform initial troubleshooting, escalate defects, maintain SOPs and knowledge articles, collaborate with stakeholders, and support service desk process improvements to enable VBA claims processing.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Lead technical escalations from intake to validated resolution: run diagnostics across logs, SQL, APIs, cloud and code; classify root causes; review AI-generated fixes; coordinate engineering responses to meet SLAs; improve runbooks, tooling, and prevention to reduce repeat incidents.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Provide 24x7 technical support for ClickHouse users and prospects via tickets, chat, Slack, and calls. Triage issues, run POCs, create documentation and knowledge-base content, collaborate with Engineering, Product, and GTM teams, mentor colleagues, and help improve support processes.

Provide first-line technical support and training for Electronic Logging Devices (ELDs), monitor ELD data for FMCSA/HOS compliance, generate compliance reports, troubleshoot hardware/software/connectivity issues, escalate recurring problems, and keep company practices aligned with federal and state ELD regulations.

Provide Level 1 IT support: troubleshoot O365, AD, Windows, Azure, networking, VPN, and hardware issues; log and escalate tickets, maintain documentation, and deliver professional customer service.

Provide advanced, system-level technical support for optical products, troubleshoot complex customer issues, escalate to R&D, document activities, train junior staff, and participate in 24/7 on-call rotations to ensure high customer satisfaction.

Provide routine system and application support for imaging services, including installations, upgrades, backups, capacity and disk management, basic coding of utility programs/macros, device integration support, QA monitoring, workstation/server administration, and participation in on-call rotation and project communication.

Provide friendly, patient first-line application support via calls, emails, and online requests. Triage, document, troubleshoot or escalate issues using support tools, follow scripts and procedures, learn the application, and participate in team training.